Acarda Outbound vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acarda Outbound
Score 10.0 out of 10
N/A
Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.N/A
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
Acarda OutboundMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
Acarda OutboundMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acarda OutboundMiContact Center
Features
Acarda OutboundMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Acarda Outbound
-
Ratings
MiContact Center
8.5
2 Ratings
2% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Acarda Outbound
-
Ratings
MiContact Center
8.6
2 Ratings
4% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Acarda OutboundMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acarda OutboundMiContact Center
Likelihood to Recommend
8.0
(1 ratings)
9.5
(2 ratings)
User Testimonials
Acarda OutboundMiContact Center
Likelihood to Recommend
Acarda Sales Technologies
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
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Pros
Acarda Sales Technologies
  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
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Cons
Acarda Sales Technologies
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
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Alternatives Considered
Acarda Sales Technologies
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
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Return on Investment
Acarda Sales Technologies
  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
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ScreenShots