What users are saying about
3 Ratings
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Score 7.7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Contact Center Software
  • MiContact Center ranks higher in 1 feature set: Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.2

MiContact Center

82%
MiContact Center ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.5
85%
2 Ratings

Outbound response

8.0
80%
1 Rating
8.0
80%
3 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.7
87%
3 Ratings

Validate callers

N/A
0 Ratings
7.0
70%
2 Ratings

Call forwarding

N/A
0 Ratings
8.0
80%
3 Ratings

Warm transfer

N/A
0 Ratings
9.0
90%
1 Rating

Predictive dialing

N/A
0 Ratings
7.7
77%
3 Ratings

Interactive voice response

N/A
0 Ratings
8.7
87%
3 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
1 Rating

Call scripts

N/A
0 Ratings
8.0
80%
2 Ratings

Call tracking

N/A
0 Ratings
8.7
87%
3 Ratings

Multichannel integration

N/A
0 Ratings
8.0
80%
1 Rating

CRM software integration

N/A
0 Ratings
8.0
80%
2 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.6

MiContact Center

86%
MiContact Center ranks higher in 8/9 features

Recording

9.0
90%
1 Rating
8.7
87%
3 Ratings

Historical reporting

8.0
80%
1 Rating
8.0
80%
2 Ratings

Inbound call routing

N/A
0 Ratings
9.0
90%
3 Ratings

Omnichannel inbound routing

N/A
0 Ratings
9.0
90%
1 Rating

Quality management

N/A
0 Ratings
8.7
87%
3 Ratings

Call analytics

N/A
0 Ratings
8.5
85%
2 Ratings

Live reporting

N/A
0 Ratings
8.5
85%
2 Ratings

Customer surveys

N/A
0 Ratings
9.0
90%
1 Rating

Customer interaction analytics

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • MiContact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.7

MiContact Center

87%
3 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

Mitel Networks Corporation

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Mitel Networks Corporation

  • Dashboards
  • Social media integration
  • High availability
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Mitel Networks Corporation

  • The app on my phone logs out often.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    MiContact Center

    Starting Price

    Editions & Modules

    MiContact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Mitel Networks Corporation

      - Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Mitel Networks Corporation

      • Reduced line costs
      • Reduced contact center physical location costs
      • Improved customer experience
      Read full review

      Add comparison