TrustRadius
Great for Small Business and StartUps
https://www.trustradius.com/contact-centerAcarda OutboundUnspecified81101
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January 16, 2018

Great for Small Business and StartUps

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acarda Outbound

I vetted Arcada as a tool for our outbound Customer Success Team to use instead of RingCentral. It was very easy to set up, and easy to implement with a team of mostly trainees. We rarely had any issues with the software. We were able to connect with our users, and take notes in our CRM very seamlessly. We really enjoyed using it.
  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
  • Five9 and autodialer
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.