Accelo vs. CMW Platform

The best services management, easy operations reporting, and data analytics features from Accelo are impressive and easy on data visualization and workflow management software. Accelo was very helpful in collaboration and easy to collect feedback from integrated platforms and the scheduling ability is very unique. The Automation tools are also cost-effective and the ability to manage time through Accelo is perfect.

Incentivized

CMW has less integration capabilities, this is something that can definitely be improved in the future. On a side note, the MS Outlook integration option is excellent. The UI is decent for its purpose and the platform is well suited for a range of business requirements - customer order management, document tracking and approval management. You name it, they have it.

Incentivized

• Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
• Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
• Support is reasonably good, usually prompt and responsive.
• Constant development - lots of updates, just not often to areas that we use.

Incentivized

• Flexibility in our workflow automation. It’s easy to modify the existing processes when the need arises
• Web forms creation without a single line of code
• The parallel approval mechanism allows sending work items to a group rather than a single person

• The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
• It needs more executive-style reporting and the ability to create your own reports and filters.
• It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.

Incentivized

• I would like to see Comindware Tracker come in a free pricing tier.
• I would like to see Comindware Tracker offer more granular roles to be assigned to workflow users.
• I would like to see Comindware Tracker integrate with more ERP systems and to offer more import/export/migration capabilities from other workflow management systems.

Looking forward to seeing more refinement of features provided and upcoming features promised :)

Very likely.

Incentivized

As I mentioned in my whole review that it is making opration smoother it's capabilities to automate repetitive tasks, reduce manual errors,and improve productivity.Its low code approach allows us to create business apps quickly and easily without requiring extensibe programming knowledge.although it has lots of positive points but there are some issues which is barrier to become perfect that's why I give 8

From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)

Incentivized

It's more of drag and drop functionality. It is quite easy to set up. Creation of form is very easy. Support Team of Comindware Tracker is good and very friendly. It is efficient in terms of task management, project management, team management, vendor/client tracking.

Incentivized

Harvest and Asana combined don't even scratch the surface of what Accelo can do. Harvest is nothing more than rudimentary time tracking. It's about as easy to use as they come, but it stops there. There's no tie in to project management, invoicing, capacity planning, etc. and the reporting isn't great. Asana we found to be very difficult to use for complex projects with multiple deliverables, multiple deadlines, multiple teams - and it didn't tie back to budgets and hours worked. So the deficiencies of those two tools are what led us to Accelo. In terms of more comparable systems, I had previously used Workamajig. The sophistication of Workamajig was there, but it didn't seem to have quite as much flexibility and customization. ProWorkflow we evaluated just based on sales and marketing information available on the platform and felt it wasn't quite as good.

Incentivized

When we used Nintex Workflow Automation, at the time, it was a great solution for us, since we were so deeply rooted in the SharePoint workflow models. Because of the lack of performance and simplicity, we decided to expand our horizons with CMW Platform.

• Save Money on Lost Time. You won't go over your client retainers in any given month if you use Accelo properly. This ultimately saves your company time and money.
• Lost or Broken Communications. They need to get it together with their email system, aka "request inboxes" ... There are too many lost or broken emails for them to be trustworthy with this. My suggestion is to make sure you know everyone you communicate with (including outside sources like Google or other companies) and set them up in Accelo, then send test emails. Also, when in doubt, use your Outlook or other primary sourced email when you want to make sure an email goes through with all appropriate files.

Incentivized

• Reducing time managing tasks and projects by automating workforce without involving manual procedures.
• Sequential and parallel creation of process steps and multichannel models.
• Drag and drop capability ease web form designs that are easy to export to MS Excel and Word.