Item: CMW Platform
Rating: 8
Author: Gautami Sane

Overall Satisfaction with CMW Platform

Use Cases and Deployment Scope

CMW has been a game-changer tool! I've used CMW for project management and I must say, the jam-packed features make it easy to track progress and optimize workflows. The user interface is decent and a beginner could quickly adapt to it. Using the CWM Tracker, I could create and assign tasks, set deadlines, and track their progress in real time. My teammates could easily navigate and use the platform. Lastly, one of the key features I used was the project timeline visualization wherein I could see and keep track of all the ongoing projects. Overall, it is a well thought-out business transformation platform.

Pros and Cons

Pros

Perfect low-code tool for process automation and creation of web forms
We can design our workflow diagrams using the drag and drop feature
It can be easily integrated with CRM tools

Cons

Even though the cost is higher than its counterparts in the market, overall, it is reliable and gets the job done.
I've faced a single issue in my tenure of using this platform - the integration capabilities. As compared to other project management tools, CMW does seem to have limited integration options.

Most Important Features

As I work in IT, I always collaborate with the HR team, I've majorly used it for approval management. It has been a seamless process so far.
Unique feature which is not seen in most of CMW's counterparts - Management of KPI and SLAs.
Automation of business processes in a low code environment

Return on Investment

Positive - provides a centralized system for all the business processes
Negative - The mobile UI could be better, although I majorly use it on Desktop
Overall, I would recommend it to businesses that want to rapidly automate their processes and for the ones who want to seamlessly manage their tasks and projects.

Alternatives Considered

Zoho Projects and Appian

I've been the longest user of ZOHO until I switched to CMW. Zoho has a better customer support and is an inexpensive option. Rest of the functionalities are more or less the same.

Key Insights

Do you think CMW Platform delivers good value for the price?

Yes

Are you happy with CMW Platform's feature set?

Yes

Did CMW Platform live up to sales and marketing promises?

Yes

Did implementation of CMW Platform go as expected?

Yes

Would you buy CMW Platform again?

Yes

Other Software Used

Zoho Projects, Appian, Oracle Access Management

Likelihood to Recommend

CMW has less integration capabilities, this is something that can definitely be improved in the future. On a side note, the MS Outlook integration option is excellent. The UI is decent for its purpose and the platform is well suited for a range of business requirements - customer order management, document tracking and approval management. You name it, they have it.

Comments

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A platform that lives up to its expectation!