What users are saying about
39 Ratings
16 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Feature Set Ratings

  • Accelo ranks higher in 1 feature set: Project Management
  • Upland PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

7.6

Accelo

76%
3.7

Upland PSA

37%
Accelo ranks higher in 12/14 features

Task Management

9.2
92%
6 Ratings
3.0
30%
4 Ratings

Resource Management

8.0
80%
4 Ratings
3.0
30%
3 Ratings

Gantt Charts

8.0
80%
2 Ratings
8.0
80%
1 Rating

Scheduling

6.6
66%
6 Ratings
3.0
30%
2 Ratings

Workflow Automation

7.5
75%
5 Ratings
2.0
20%
3 Ratings

Team Collaboration

6.7
67%
5 Ratings
1.0
10%
3 Ratings

Support for Agile Methodology

7.9
79%
4 Ratings
7.9
79%
2 Ratings

Support for Waterfall Methodology

4.8
48%
2 Ratings
6.9
69%
2 Ratings

Email integration

7.2
72%
6 Ratings
2.0
20%
3 Ratings

Mobile Access

7.9
79%
5 Ratings
4.5
45%
2 Ratings

Timesheet Tracking

9.2
92%
5 Ratings
2.0
20%
5 Ratings

Change request and Case Management

7.5
75%
4 Ratings
5.2
52%
3 Ratings

Budget and Expense Management

8.6
86%
6 Ratings
1.0
10%
5 Ratings

Document Management

N/A
0 Ratings
2.0
20%
3 Ratings

Professional Services Automation

7.8

Accelo

78%
10.0

Upland PSA

100%
Accelo ranks higher in 2/4 features

Quotes/estimates

7.6
76%
5 Ratings
N/A
0 Ratings

Invoicing

8.6
86%
4 Ratings
10.0
100%
1 Rating

Project & financial reporting

8.1
81%
5 Ratings
10.0
100%
1 Rating

Integration with accounting software

7.0
70%
4 Ratings
N/A
0 Ratings

Attribute Ratings

  • Accelo is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Upland PSA is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.0

Accelo

90%
8 Ratings
1.0

Upland PSA

10%
10 Ratings

Likelihood to Renew

9.0

Accelo

90%
1 Rating
7.0

Upland PSA

70%
6 Ratings

Usability

7.0

Accelo

70%
1 Rating
8.0

Upland PSA

80%
1 Rating

Performance

10.0

Accelo

100%
2 Ratings

Upland PSA

N/A
0 Ratings

Support Rating

7.6

Accelo

76%
5 Ratings
9.0

Upland PSA

90%
2 Ratings

Implementation Rating

Accelo

N/A
0 Ratings
9.0

Upland PSA

90%
2 Ratings

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Read full review

Upland Software

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Read full review

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Read full review

Upland Software

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Read full review

Cons

Accelo

  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
Read full review

Upland Software

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Read full review

Pricing Details

Accelo

Starting Price

$24 per month per user

Editions & Modules

Accelo editions and modules pricing
EditionModules
Plus24.001
Premium39.002

Footnotes

  1. per month per user / per product
  2. per month per user / per product

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Accelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.

Upland PSA

Starting Price

$15 per month

Editions & Modules

Upland PSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Accelo

    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Read full review

    Upland Software

    I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
    Read full review

    Usability

    Accelo

    No answers on this topic

    Upland Software

    I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
    Read full review

    Support Rating

    Accelo

    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
    Read full review

    Upland Software

    The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
    Read full review

    Implementation Rating

    Accelo

    No answers on this topic

    Upland Software

    The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
    Read full review

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Read full review

    Upland Software

    The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
    Read full review

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Read full review

    Upland Software

    • Increased time tracking accuracy
    • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
    • increased awareness of project pain points and successes
    Read full review

    Screenshots

    Add comparison