Accelo vs Workday Professional Services Automation

Likelihood to Recommend

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.

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Charles Fashana, MBA

COO (Chief Operating Officer)

19 IDEASMarketing & Advertising, 11-50 employees

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Workday is perfect for medium to large enterprise businesses looking to manage their human elements. It offers advanced reporting and automation for users at the admin level. It also gives users at the employee-level strong self-serve resources. Workday would be less suited to small businesses looking to manage their employee resources.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Pros

Timing Client Work: You are able to better manage your time on your clients.
Housing Client Info in one Area: You can view all you need for any given client in one area.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 1-10 employees

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Consolidated data resource. Allows Workday to be the authority for pay and benefits.
Advanced automation for administrators.
Self-serve for employees. Allows users to self manage their information.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Cons

Cumbersome processes - feels like tasks take longer than they should.
We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.

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Ryan Freeman

President

Strider Inc.Marketing and Advertising, 1-10 employees

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At times the user interface feels clunky and slow.
Organization of the web application feels unintuitive. Can often be hard to find what you're looking for.
Honestly, not much else! It's a solid platform.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Likelihood to Renew

Accelo 9.0

Based on 1 answer

Looking forward to seeing more refinement of features provided and upcoming features promised :)

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Brendon O'Sullivan

Managing Director

Bos Web SystemsInformation Technology and Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Accelo 7.4

Based on 4 answers

From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)

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Charles Fashana, MBA

COO (Chief Operating Officer)

19 IDEASMarketing & Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.

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Chris Osterhout

Vice President of Business Strategy

WSOLInternet, 11-50 employees

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No answers on this topic

Return on Investment

Helps with tracking prospects through the sales/marketing funnel
Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.

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Verified User

Professional in Marketing

Computer & Network Security Company, 51-200 employees

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While I don't use the program at a high-level I can see the time-saving effectiveness for administrators.
By giving a self-serve interface I feel in control of my pay/benefit management.
Less time spent on HR administration frees up bandwidth for helping colleagues.

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Verified User

Employee in Customer Service

Internet Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

* Per Installation

Accelo Editions & Modules

Edition

Projects (Per Month on Annual Contract)	$39¹
Sales (Per Month on Annual Contract)	$39¹
Retainers (Per Month on Annual Contract)	$39¹
Service (Per Month on Annual Contract)	$39¹
ServOps (Per Month on Annual Contract)	$79¹

per user

Additional Pricing Details

ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Workday Professional Services Automation Editions & Modules

—

Additional Pricing Details

—

Accelo vs Workday Professional Services Automation

Accelo

Workday Professional Services Automation

Pros

Cons

Likelihood to Renew

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Accelo Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Workday Professional Services Automation Editions & Modules

Additional Pricing Details

Add comparison