Accelya VIVALDI vs. Adyen

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accelya VIVALDI
Score 9.8 out of 10
N/A
Accelya offers the VIVALDI suite of payment solutions for airlines, supporting card payment processing via VIVALDI CardClear, card and alternate payment resolution, chargeback claims management, and Accelya payment gateway.N/A
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Pricing
Accelya VIVALDIAdyen
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Accelya VIVALDIAdyen
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Accelya VIVALDIAdyen
Top Pros
Top Cons

No answers on this topic

Features
Accelya VIVALDIAdyen
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Accelya VIVALDI
-
Ratings
Adyen
8.5
9 Ratings
37% above category average
Fraud Detection00 Ratings8.29 Ratings
API or SDK00 Ratings8.79 Ratings
Recurring Payment Support00 Ratings8.39 Ratings
Billing and Invoicing Support00 Ratings8.29 Ratings
Global Support00 Ratings8.39 Ratings
Payment Form Acceptance00 Ratings9.19 Ratings
Best Alternatives
Accelya VIVALDIAdyen
Small Businesses

No answers on this topic

Apple Pay
Apple Pay
Score 9.1 out of 10
Medium-sized Companies

No answers on this topic

Apple Pay
Apple Pay
Score 9.1 out of 10
Enterprises

No answers on this topic

Amazon Pay
Amazon Pay
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Accelya VIVALDIAdyen
Likelihood to Recommend
10.0
(1 ratings)
8.8
(16 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(3 ratings)
Availability
-
(0 ratings)
8.6
(7 ratings)
User Testimonials
Accelya VIVALDIAdyen
Likelihood to Recommend
Accelya
I recommend this platform to any company for reliable revenue management services. When ordering commodities from our suppliers the system enhances faster cash transactions. The customer support team is ever ready to answer any question when we reach them. It is easy to set up the system and transfer funds without any challenge. It connects us to the most trusted buyers and sellers across the world.
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Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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Pros
Accelya
No answers on this topic
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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Cons
Accelya
No answers on this topic
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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Likelihood to Renew
Accelya
No answers on this topic
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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Reliability and Availability
Accelya
No answers on this topic
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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Alternatives Considered
Accelya
I like all the tools that are on this platform due to their performance. We have highly benefited from sending and receiving cash using the secure system. The charges of transferring cash using Accelya VIVALDI are less as compared to other systems. It gives automated notification through email when the transaction is complete. Close collaboration with the customer support team gives us confidence when using this application.
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Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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Return on Investment
Accelya
No answers on this topic
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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ScreenShots