Adyen and Customer Service activities
September 06, 2017
Adyen and Customer Service activities
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adyen
In our company, we use Adyen to manage payment done by card and auto/renewals. It is used in customer support to manage payments, failed transactions and cancel old auto-renewals when the accounts are not migrated into our new CRM. It is mainly used for billing and payments information and eventually from the CS department and from the finance one. It is the tool we use to recall payments done by credit card when the information is not registered in our main CRM system.
- Reckon genuine payments and trust list user when they cannot pay with their credit card.
- Cancel payment details to avoid auto-renewals.
- Refund payments in one click to the original source.
- When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
- The layout is not the best one. There is a lot of room for improvement when it comes to website design.
- A functionality to disable the credit card details instead of deleting it at all.
- I cannot see any negative impact.
- It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
- Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.