Bottle Shock
April 03, 2023

Bottle Shock

Bryan Ingraham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adyen

Adyen is a our payment processor for physical retail storefronts, e-commerce, and call center/concierge, all of which utilize Dynamics 365 F&O, which Adyen is out-of-box solution for. The call center manages our wine club subscriptions, or in other words re-occurring transactions. We are about to launch wallet payments on our e-commerce store utilizing the built-in integration Adyen provides.

Pros

  • Integrates well with D365 FO
  • Wallet Payment integration
  • Customer portal

Cons

  • Would like to see some additional offering for payment terminals
  • QR code payments
  • Pay by Phone App, with no needed development for customers.
  • Wallet Payments gives seamless checkout to customer
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
Adyen customer portal UI is very user friendly and great to have visibility across all merchant channels in one place.

Do you think Adyen delivers good value for the price?

Yes

Are you happy with Adyen's feature set?

No

Did Adyen live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adyen go as expected?

Yes

Would you buy Adyen again?

Yes

Well suited for Ecommerce. Checkout is seamless, especially with the addition of wallet payments (Apple Pay, Google Pay). Physical store checkout could be improved due to terminal hardware and customer payments. Terminal hardware could be improved, and it'd be great to have an iPhone app/software delivered by Adyen, rather than having to build in-house.

Adyen Feature Ratings

Payment Gateways
8.0
Fraud Detection
9
API or SDK
8
Recurring Payment Support
9
Billing and Invoicing Support
8
Global Support
5
Payment Form Acceptance
9

Using Adyen

10 - Call Center
Digital Marketing
Accounting
IT
5 - Customer Service
IT technical skills
Accounting specialist
  • ecommerce checkout
  • Point of Sale support
  • Call Center Concierge

Comments

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