Accenture's myWizard is a business automation tool designed to help organizations take advantage of automation to improve business agility, customer experience and innovation.
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Pipefy
Score 7.5 out of 10
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Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.
I would recommend Accenture myWizard to anyone who is looking for: 1. Enhancing their delivery productivity by using data analysis 2. To identify automation cases and get the suggestions for best automation tools to be used 3. Reduction in IT costs 4. Scalable self-healing framework which leverages AI and machine learning
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
Accenture mywizard gives more efficient Automation cases and also provides the best tools required for those cases. The difference is in the quality of test cases, and that helps in giving a scalable and sustainable solution. This has a major impact on ROI, thus I would prefer Accenture myWizard.
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
Our processes are more organized and we are not missing any steps.
We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
We are able to keep track of customer billing changes easier.
