Access COINS vs. Arcoro HR

From sales to implementation, the process was a little oversold. We didn't know the right questions to ask - had we known what to ask, it would have been easier to embrace from the beginning. Once the training begins, it's comfortable with the tools and team. Our Project Manager had changed throughout the implementation process, but we didn't miss a beat. Arcoro takes care of us, and I would recommend them as a Sage partner.

Incentivized

• Employee logs in and answers health-related questions before beginning work. They remotely provide their own timesheet information, adjustable by the administrator where needed.
• Location at time of login is readily available. Distance from jobsite can be determined at any login.
• Time for lunch is automatically deducted from work hours, logged by type of work interrupted, and easily adjustable by the employer if necessary.
• Reports by employees of time spent on any type of work during the work day and work week are readily available. Work by job name is also available.

Incentivized

• Since we started using the HUB, I have things listed as jobsites that are not jobsites on Exaktime, I'd like them removed such as DO NOT SYNC, JBLMANG, JENSEN, 1 HOME OFFICE, 2 DM OFFICE I guess they are called "locations" but every once in a while one of our guys will clock into one of them by mistake.
• When submitting a ticket, quicker response time would be appreciated. Arbaz is quick to respond but the tickets are not responded to very quickly. I think Arcoro HR is a great product but response time is important! Especially when you have a lot of employees counting on a paycheck every Friday.

Incentivized

I don't have any major problems with Exaktime so I do not see a reason to switch to something else. All the bugs and learning curves have been worked out so move to another company will take too much time of which we do not have. I have become an Exaktime expert and don't trust another software that guarantees geofencing timekeeping.

Incentivized

It's easy for anyone tech savvy. It is kind of impossible to make anything even more user-friendly than it already is. The app itself has zero issues for all my staff. The admin side of things takes a bit more knowing and learning.

Incentivized

No problems.

Incentivized

Pages do not load quickly. It's difficult to build custom reports. Again, you need to HR people develop your system and make is user friendly.

Incentivized

I have had problems outside of normal business hours and I get a return phone call from them pretty quickly. There has only been I think 1 instance that I waited for too long to be able to fix my situation.

Incentivized

We did not do any in person training

Incentivized

The training is provided well and recorded. Sometimes it was too fast to grasp, but the recordings make it easier to review at a later date.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

I used ADP at a different employer and it was very slick! Arcoro HR is aimed more towards the construction industry and although ADP is trying to get into that area, the sales pitches from what I've seen are still not where they need to be. Arcoro HR was construction oriented from the start, not somewhere else, then trying to move in that direction (like ADP)

Incentivized

No problems with them.

Incentivized

• Immediately saw a decrease in the amount of hours reported as worked vs what was actually worked. Probably saved us $100,000 in payroll the first year
• We have record of each employee each day rather than what the supervisor may have remembered from the prior week when filling out manual time cards

Incentivized