Item: Arcoro HR
Rating: 8
Author: Sandra Sisson

Overall Satisfaction with Arcoro HR

Use Cases and Deployment Scope

We are a landscape construction company. The fact that it tells me that a person is clocking in or out outside the jobsite location is very helpful. I do wish that the location of the clock-out wasn't shown as the crow flies. It would be helpful to see more realistic driving spots. What I do not like is when someone tells me they forgot to clock back in after lunch. They can tell me any time they would like is when they return, and I can not dispute it because there is no crumb trail while clocked out. I don't know if this falls in this area....I am no longer allowed to export my QB hours for a Thursday on Thrusday evening. I have to wait to do my payroll on Friday morning, which is late for getting it to the person that delivers the checks.

Pros and Cons

Pros

syncing for payroll
field notes is very helpful
bulk time input is great

Cons

the crumbs could be more realistic, than as the crow flies
The location of clock-out is not always the same as the clock-in location. May add the option of changing the clock-out location if different
Copy one person's timesheet to another person
location tags appear in another person's residence a few houses away or down the street. We know they are not in that location

Return on Investment

Great time tracking if your people are honest.

ExakTime Tailored Features

We don't use the photo option

Usability

It is very user friendly for both, users in the field and also in the office.

Alternatives Considered

We have not used any other products.

Key Insights

Do you think Arcoro HR delivers good value for the price?

Not sure

Are you happy with Arcoro HR's feature set?

Yes

Did Arcoro HR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Arcoro HR go as expected?

Yes

Would you buy Arcoro HR again?

Yes

Other Software Used

QuickBooks Desktop Pro, Microsoft 365 Copilot, Adobe Acrobat, Tungsten PaperPort

Likelihood to Recommend

We don't use all the detail oriented posibilities so I'm not much of an expert to comment on this.

Using Arcoro HR

Users and Roles

9 - Staff time cards
Admin

Support Headcount Required

1 - Office Manager, skills necessary are very basic for what we use. We only use it for keeping track of staff hours for payroll.

Business Processes Supported

Time clock

Innovative Uses

None

Future Planned Uses

None

Likelihood to Renew

Like the program for the most part. Looking into other options.

Evaluating Arcoro HR and Competitors

Products Replaced

Key Differentiators

Integration with Other Systems
Ease of Use

Ease of use. We are a very small company, we don't need a lot of aspects available.

Evaluation Lessons Learned

I did what i needed at the time. In future I might look at other options to use more of the program.

Arcoro HR Implementation

Implementation Rating

Basic processes. Easy to understand.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

No issues

Arcoro HR Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Arcoro HR Training

Very easy to catch on while using.

Configuring Arcoro HR

Product Configurability

We don't need a ton of configuring. Additional aspects would help our compay.

Configuration Lessons

For us:
being able to copy one employee's daily or weekly hours to another employee.
That alone would help immensly

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

None

Arcoro HR Support

Support Rating

I have had problems outside of normal business hours and I get a return phone call from them pretty quickly. There has only been I think 1 instance that I waited for too long to be able to fix my situation.

Arcoro HR Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Problems get solved Support understands my problem Quick Initial Response	Difficult to get immediate help

Premium Support

We do not have a working number of people to require it. I myself do all the administrative duties.

Exceptional Examples of Arcoro HR Support

I was havinb a problem getting the information to export to QuickBooks. When I called to find out what was wrong, I was immediately given the answer. Switch in software capabilities.

Using Arcoro HR

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar	Inconsistent