Likelihood to Recommend
The software is great and does what we need for our day-to-day accounting, but when it comes to our in-house IT, we seem to have issues with our internal server complementing our ability to work outside of the office on the software. Data has been lost, work time wasted twice.
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In my experience, it is well-suited to basic small low-level accounting. I think if you are a very small business with some basic accounting needs and do not need both cash and accrual reporting this would work. However, I think the price point is well above what a company should pay for basic accounting. If you need more advanced accounting, in my experience it can't keep up well, and it will not provide you with both cash and accrual reports. In my opinion, it is priced for a much more advanced software than what it needs, perhaps because they focus on non-essential upgrades and areas that don't pertain to core financial activities, such as advanced inventory management, Amazon shipping label sync, multiple foreign (non-us) taxes, manufacturing updates - for businesses needing strong financial software that do not need ten country tax rates, manufacturing processes, and advanced inventory tracking, this provides no value while leaving standard accounting functions pretty basic and lacking.
Read full review Pros Productivity Dashboard/reporting Ease of use Read full review Inventory control - I find it great to lookup an item and see our current inventory, what we purchased for last time, etc. Account management - I find it very easy to see where my accounts stand in regards to debt collection down to production time frames. Reporting - the reporting is very straight forward and easy to use. Read full review Cons Inventory building Reboot necessity Internet Lag Read full review In my experience, when you get beyond the simple reporting it’s fairly cumbersome, too many fields with the same name. When you get beyond simple steps you run into needing professional development quickly. I think roles and workflow are needlessly complex and unintuitive Pricing, since they’re owned by Oracle Larry needs a new yacht and they’ll gouge you once you’re sucked in and stuck Read full review Likelihood to Renew
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
Read full review Usability
I would rate the overall usability as a 9. We can perform almost all functions that we need to as a baseball organization. The only areas that are lacking are the reporting and budgeting functions. There was a steep learning curve for some users in the beginning, but once we figured out how to utilize the system and improve our processes within NetSuite most users were happy with the switch to NetSuite.
Read full review Reliability and Availability
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Read full review Performance
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Read full review Support Rating
NetSuite offers two levels of support Basic (included with the subscription and for bug-fix questions only) and Premium (an additional add-on that allows for the asking of anything at any time). Support is well versed and quickly moves to higher levels when needed. Tickets are always address promptly, and are never abandoned.
Read full review In-Person Training
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Read full review Online Training
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Read full review Implementation Rating
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly Read full review Alternatives Considered
Because we work with a CPA as our Finance Manager, it is best to have the ability to track our workflow and progress, as well as our own Due Date Tracking in order to remind him. They use QuickBooks to document their business, but using Access allows us to easily manage our number to send to them for general use.
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NetSuite was the obvious choice in our case because of the enterprise backing of Oracle and the support available for the platform from both the Oracle side as well as on the open market through Consultants and Partner firms. While it's price point is vastly different, considering
has a completely free community offering, and
's very entry-level price point... it was a clear choice for us due to our need for a tried and true solution.
Read full review Scalability
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Read full review Return on Investment Through the automation of business processes, NetSuite has allowed the business to focus on other projects in addition to the day to day system administration tasks. As such, the system is providing excellent value in terms of the time saved by the administrative arm of the company. Access to data. The platform has great flexibility in it's "Saved Search" feature, that allows the business to report on pretty much any and all data stored in the database. These can drive user dashboards and make it extremely easy for users to get the information that they need in a matter of seconds. Instead of the CFO requesting a report from the Controller, the CFO can simply refresh their dashboard with a single click and they have the information they require. Transparency. NetSuite allows collaboration across the entire business and maintains an excellent audit trail. Transparency is often lost where business use multiple systems across departments, so having everyone housed within the same financial system allows for greater collaboration and trust in the data. Read full review ScreenShots