NetSuite ERP Review
October 19, 2023

NetSuite ERP Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

NetSuite Financials

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Advanced Project Module
  • OneWorld (multi-country and multi-currency)
  • Revenue Recognition
  • SuiteBilling
  • SuiteAnalytics

Overall Satisfaction with NetSuite ERP

We use NetSuite ERP for Accounting and Finance team. We use Salesforce to close all the opportunities but with the help of Celigo integration create customers, contact and Sales Order and line items in NetSuite. Post that generate invoices, perform Revenue Recognition. We use Suite Analytics, Integrations, Financial Closing, Vendor Onboarding, Project Creation, Billing.

Pros

  • Customer Creation
  • Sales Order, Invoicing
  • Revenue Recognition
  • Project management
  • Billing

Cons

  • APIs to connect with other data ware houses
  • Outbound integrations
  • Simplified order management process
  • Simplified revenue recognition
  • Simplified accounting process
  • Automated billing
Our major requirement was order management, revenue management, automated billing, invoicing, project management, financial accounting use cases & inbound and outbound integrations to other applications such as Salesforce, Mavenlink, Zip, Navan, Stripe etc.. When we evaluated other products against these use cases we found that NetSuite was covering both technical and functional requirements.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

I have given this rating due to below use cases:
- Order Management
- Advanced Revenue Management
- Invoicing
- Automated Billing
- Inbound and Outbound Integrations with applications such as Salesforce, Zip, Stripe, Mavenlink, Avalara, Floquast
- Project management and billing
- Training
-Customer Support
- Knowledge Article Support




I would like to give 8 rating for NetSuite support and reason for that is below:
Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.
  1. NetSuite ERP well suited for us for maintaining customer, their contacts, shipping and billing addresses, Sales order creation with multi line items, invoicing, billing, credit memo, deposits, revenue recognition, chart of accounts, general ledger, project creation and management. Projects billing. Sometime we found outbound integrations are not robust. Also, need to go for separate connectors if you have to connect with third part datawarehouse.

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