Accounting Seed vs. Epicor Eclipse

I wouldn’t recommend Accounting Seed to enterprise companies. However, Accounting Seed is the best cloud accounting tool for small and medium-sized companies that are yearning to automate accounts payable and receivable, inventory management, and invoice customization in one integrated platform.

Incentivized

The capabilities, when combined with some of the integration offerings, make for a really nice platform. Coming from another company where we had several systems for processing inbound, outbound, e-commerce, sales, etc., it is nice to have everything contained in one system. makes communication within the company easier and teaching easier.

Incentivized

• Accounting Seed is an affordable accounting solution
• It offers many features making it an ideal accounting solution for business
• The software integrates well with Salesforce
• The software comes with a friendly User Interface

Incentivized

• The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
• A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
• The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.

Incentivized

• Custom reporting seems cumbersome, but it could just be that we need better instructions, more examples, maybe some more canned reports. My company needs the ability to compare multiple years, and more than one budget in a report - we start with an approved board budget and then we reproject each quarter.
• Non profits need to print financials by restriction level - this has also been very awkward - all the data is there but I have to piece it together in an excel spreadsheet every time I want it.
• In general, the materials needed for non profits is not as accessible as it could be.

• In my opinion, Epicor seems to want to sell add-on products constantly. They don't provide pricing at the beginning, but then rely on sticker shock and hidden costs (e.g. APIs)
• There are times when we cannot figure out where numbers are coming from, especially costs. It would be nice if there was a way to see, in plain English, where a cost is coming from.
• It seems unconscionable that we are unable to print financial statements to a pdf file.
• In our experience, Support, which had been going well for a while, has become much less reliable and not very timely.

Incentivized

For several reasons. First, they have used this system for 20 years and to change would be costly, not only for a new system but also to try and train everyone on said new system. Second, the system is ideal for our industry and very easy to learn for any new employees that come into the organization. Third, I'm fairly certain the powers that be wouldn't want to try and learn something new and deal with the usual bugs that go with implementing a new system (the special nuances that each company has that can get overlooked when they are in the process of implementing software).

Incentivized

It always works well. We've never had programming issues. Never. It is easy to customize. The system can grow with you as your business grows and changes. Being cloud-based you can work from anywhere. It is intuitive. You have all the features of Salesforce, like workflows, that work perfectly in Accounting Seed. Having that full integration with Salesforce allows you to see all our data in one platform

Incentivized

Epicor Eclipse has saved our organization from financial mismanagement, which could lead to operational inefficiencies. It has streamlined purchase orders and invoice processing, reducing instances of underpayment and overpayment. It has enhanced the segmentation of financial statements by store and by day, making it easier to track profitability.

Incentivized

I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.

Incentivized

Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.

Incentivized

We seldom have had to use their support but when we have, they have been responsive and actually were able to answer our questions in a simple, nontech language. You don't have to be a programmer to talk to them!

Incentivized

The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.

Incentivized

The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.

Incentivized

The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.

Incentivized

I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.

Incentivized

Honestly, Accounting Seed was the only one I focused on when looking to switch from our existing program. It showed in the partner app store and stated it was created native to SalesForce. As I read through it's capabilities, cost, etc., I knew it was the right choice.

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.

Incentivized

I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.

Incentivized

• Business users save time sending payments to suppliers and reimbursing employees since it is just by one click.
• The three-way POS match ensures that figures match on orders and invoices before paying suppliers.
• Capturing data on reports that are not submitted, approval times, and policy exceptions.
• Expense management and time tracking enable us to view the exact time taken to complete projects and the exact amount that should be paid.

Incentivized

• Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
• GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
• Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.

Incentivized