4 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Accruent CMMS - Maintenance Connection

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
Aaron Green | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

Archibus is well suited for organizations requiring heavy reporting functions, and that have complex processes for managing moves and space chargebacks. It is less well suited for organizations that require input from multiple users (such as doing an employee seating survey).
Zig Wu | TrustRadius Reviewer

Pros

Accruent CMMS - Maintenance Connection

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
Timothy Yaeger | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

  • Floor Plans provide dynamic reports group by floor, department, location, room type and function. It is very useful for space planning against budget.
  • Building Operations allow users to log a request for repair. The workflow will alert different business areas to respond in a timely manner.
  • Condition Assessment allows us to audit the current condition of building, equipment, furniture and others.
Gore Chen | TrustRadius Reviewer

Cons

Accruent CMMS - Maintenance Connection

  • No improvements at this time.
Kyler Keel | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

  • User Interface could be improved - it takes many steps to get to features within Webcentral, too complex, created for power users.
  • Pricing and fee schedules - surprised to find that they charged separately for Space Chargeback features within Space Management and annual maintenance fees.
  • Slow interface.
Zig Wu | TrustRadius Reviewer

Likelihood to Renew

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 1 answer
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
Timothy Yaeger | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

No score
No answers yet
No answers on this topic

Usability

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 9.0
Based on 1 answer
Its very user friendly and works well in a manufacturing setting.
Timothy Yaeger | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

No score
No answers yet
No answers on this topic

Support Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 6.5
Based on 4 answers
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Aaron Green | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent CMMS - Maintenance Connection

Accruent CMMS - Maintenance Connection 7.0
Based on 2 answers
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
Timothy Yaeger | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent CMMS - Maintenance Connection

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Timothy Yaeger | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

Archibus compares well with other IWMS software when it comes to integrating with BIM models and reporting capabilities. I selected Archibus as it has all the tools and processes needed to manage space and moves, with the intention to expand to other modules like Lease Administration and Asset Management. The constant upgrades to Archibus also helps to keep the software up-to-date with other third party products such as Revit.
Zig Wu | TrustRadius Reviewer

Return on Investment

Accruent CMMS - Maintenance Connection

  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Kyler Keel | TrustRadius Reviewer

Archibus (ARCHIBUS + Serraview)

  • Met our business objectives
  • Positive ROI
Gore Chen | TrustRadius Reviewer

Pricing Details

Accruent CMMS - Maintenance Connection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Archibus (ARCHIBUS + Serraview)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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