Accruent CMMS - Maintenance Connection vs Archibus (ARCHIBUS + Serraview)

Likelihood to Recommend

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.

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Aaron Green

Data Analyst

City of Orlando Water ReclamationUtilities, 201-500 employees

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Archibus is well suited for organizations requiring heavy reporting functions, and that have complex processes for managing moves and space chargebacks. It is less well suited for organizations that require input from multiple users (such as doing an employee seating survey).

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Zig Wu

Senior Program Manager

Stanford Health CareHospital & Health Care, 5001-10,000 employees

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Pros

Customer Service is Outstanding.
Changes are made by MC through the entire network that makes suggestions.
The software is simple to use so even the most seasoned mechanic can navigate it.

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Timothy Yaeger

Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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Floor Plans provide dynamic reports group by floor, department, location, room type and function. It is very useful for space planning against budget.
Building Operations allow users to log a request for repair. The workflow will alert different business areas to respond in a timely manner.
Condition Assessment allows us to audit the current condition of building, equipment, furniture and others.

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Gore Chen

IT Project Manager

QUT (Queensland University of Technology)Higher Education, 10,001+ employees

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Cons

No improvements at this time.

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Kyler Keel

CMMS Coordinator

Encore Wire CorpElectrical/Electronic Manufacturing, 1001-5000 employees

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User Interface could be improved - it takes many steps to get to features within Webcentral, too complex, created for power users.
Pricing and fee schedules - surprised to find that they charged separately for Space Chargeback features within Space Management and annual maintenance fees.
Slow interface.

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Zig Wu

Senior Program Manager

Stanford Health CareHospital & Health Care, 5001-10,000 employees

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Likelihood to Renew

Accruent CMMS - Maintenance Connection 7.0

Based on 1 answer

If I find a product with better support and some additional operational asset functions I would be willing to make a move.

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Timothy Yaeger

Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Accruent CMMS - Maintenance Connection 9.0

Based on 1 answer

Its very user friendly and works well in a manufacturing setting.

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Timothy Yaeger

Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Accruent CMMS - Maintenance Connection 6.4

Based on 4 answers

They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.

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Aaron Green

Data Analyst

City of Orlando Water ReclamationUtilities, 201-500 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Accruent CMMS - Maintenance Connection 7.0

Based on 2 answers

If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.

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Timothy Yaeger

Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.

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Timothy Yaeger

Facilities Manager

Masters Gallery Foods, Inc.Food Production, 501-1000 employees

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Archibus compares well with other IWMS software when it comes to integrating with BIM models and reporting capabilities. I selected Archibus as it has all the tools and processes needed to manage space and moves, with the intention to expand to other modules like Lease Administration and Asset Management. The constant upgrades to Archibus also helps to keep the software up-to-date with other third party products such as Revit.

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Zig Wu

Senior Program Manager

Stanford Health CareHospital & Health Care, 5001-10,000 employees

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Return on Investment

Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.

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Kyler Keel

CMMS Coordinator

Encore Wire CorpElectrical/Electronic Manufacturing, 1001-5000 employees

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Met our business objectives
Positive ROI

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Gore Chen

IT Project Manager

QUT (Queensland University of Technology)Higher Education, 10,001+ employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No