Accruent Maintenance Connection vs. Brightly Asset Essentials™

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.

Incentivized

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Incentivized

• Customer Service is Outstanding.
• Changes are made by MC through the entire network that makes suggestions.
• The software is simple to use so even the most seasoned mechanic can navigate it.

Incentivized

• For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
• For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
• Overall, Dude Solutions Help Desk is not difficult to use.

Incentivized

• No improvements at this time.

Incentivized

• The overall user interface is bland.
• Switching to the IT application takes opens in another tab.

Incentivized

If I find a product with better support and some additional operational asset functions I would be willing to make a move.

Incentivized

Its very user friendly and works well in a manufacturing setting.

Incentivized

They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.

Incentivized

I find the basic concept and use of Dude Solutions Help Desk to be good, but I think it could use an update to look and work more smoothly. The maintenance aspect of Dude Solutions Help Desk is definitely better than the scheduling tool. The maintenance request does have a decent set-up and does offer clear communication between the staff member and custodial staff. The scheduling tool needs a calendar feature and the ability to receive a notification in your calendar. Both tools do have an email service that directly sends updates to your email.

Incentivized

If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.

Incentivized

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.

Incentivized

I have used a ticketing system through FirstClass that does not come anywhere close to where SchoolDude is in ease of use and quality of a program.

Incentivized

• Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
• Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.

Incentivized

• We can calculate the need for IT workers based on work orders.
• We can track issues at buildings and what buildings may need more help.
• A simple approach where it makes it easy to get work order information rather than emails and phone calls.

Incentivized