The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…
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Platform.sh
Score 8.2 out of 10
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Platform.sh helps companies of all sizes, from SaaS entrepreneurs looking to build, run, and scale their websites and web applications.
Platform.sh is cheap and relatively easy to configure. The challenge they have when it comes to competing with Acquia is that they aren't a Drupal centric service, and don't have the same bench of Drupal products to offer, and don't have turnkey Drupal pipelines and support …
We stay with Acquia because they offer managed updates to Drupal core. Not everyone does. And, they are experts in supporting Drupal. They can often get a little closer to the developer side of things than other companies. Prices and support are similar for similar services …
Can't compare apples to grapes. But in terms of "Drupal specific" hosting at enterprise level as a PAAS solution I think Acquia is the only one doing it at this scale.
We had some limitations with another provider: for example, multisite was not possible. We did not encounter any particular constraints with Acquia Cloud.
Compared to other products used, Acquia Digital Experience Platform offers a good balance between configuration flexibility and hosting implementation. Some platforms provide a similar service where it takes away the need to build the hosting yourself, however, they don't allow …
In our team we use Platform.sh mostly while sites are in developmental phase. Then we do a lift and shift to either Acquia or AWS depending on the type of sites we have. Platform.sh is really cost effective and more fluid in terms of Continuous Development hence the usage. …
It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
In our organisation we are the only team that uses Platform.sh to host any site. This was a cost effective way for us as we were using Acquia Cloud earlier for these websites. We mostly use Platform.sh for those sites which are always in development as it is simpler and faster to handle these operations in Platform.sh. Then we do a lift and shift to Acquia as we move more towards the go live and post production maintenance side.
Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
Platform is very accessible to those who know how to manage the back end software.
Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented.
Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available.
Platform.sh is not for beginners in my opinion. It has a good amount of learning curve in my opinion.
As this is a PaaS, teams habituated with cloud infrastructure may miss the server side support from their cloud teams. I believe you will have to work on server bugs more on your own.
During normal maintenance periods, integrations may fail if you are working on your sites in that time, in my experience.
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
In our team we use Platform.sh mostly while sites are in developmental phase. Then we do a lift and shift to either Acquia or AWS depending on the type of sites we have. Platform.sh is really cost effective and more fluid in terms of Continuous Development hence the usage. After said development is done, we generally lift and shift to Acquia for more content heavy sites and to AWS for more transaction oriented sites.
The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users.
Acquia SOLR search provided a much-improved search experience on our website.
Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure.
We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors.