Acronis Cyber Protect vs. HYCU

If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.

Incentivized

The SQL database structure and application-consistent snapshots to local storage and recovery are very well done. The interface is nicely made and it is an intuitive design that needs very little training to use. The Restore from the Cloud function is cumbersome and slow, that could be improved by downloading and finding parts needed, instead of the entire backup media.

Incentivized

• Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day.
• We have different classes of data which requires different retention policies. Acronis makes that easy to manage.
• Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM.

Incentivized

• Very easy product to use.
• Support staff is very quick and responsive. Generally same day. And has phone support.
• My customer success point of contact is extremely knowledgeable and friendly.
• They develop friendships with their customers.

Incentivized

• The web interface is slow and can kick you off from time to time
• I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution
• The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors

Incentivized

• The rollout of the file level backup is still not there.
• The Restore from the Cloud function is not ideal and needs lots of work.
• Backups being in native format would be nice for certain files.

Incentivized

We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.

Incentivized

I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.

Incentivized

Very simple interface. Can learn it in a day. The instances where I needed a little hand holding, I just called support and they assisted immediately. That's the best of both worlds.

Incentivized

I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low

I have had several requests, and issues with the rollout and deployment of HYCU in our production environment. The HYCU team of support and developers have met each issue with importance and some kind of resolution or explanation of help. They have been so supportive even in the not so easy ones. That says something for their product and team behind it.

Incentivized

I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.

Incentivized

We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.

Incentivized

This fits Nutanix better than anything I have found. HYCU clearly focuses on personalized service. You can email, call or open a web ticketed, depending on your urgency.

Incentivized

I would love it if they offered better cloud space pricing or even "unlimited"

Incentivized

The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.

Incentivized

• Every times you restore a file, you see the value and the ROI of backup.
• Backup is a great protection against ransomware, you can always restore files that has been infected.
• When you want to go back in previous version of files, it can be life saver.

Incentivized

• We have saved a few SQL issues and recovered data that could have been corrupted.
• Applications and files have a place in the cloud in case the need is there for other depts.
• Restoring across datacenters is possible with HYCU saving us time and money to do so.

Incentivized