What users are saying about
29 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Acronis True Image

Acronis True Image is well suited to people who are looking for a reliable and easy to use backup program. It is excellent for both home and business users but would recommend it for home use more. I also like that the app supports backing up data to cloud storage also in addition to local drives/external hard disks etc.
dhruv gupta | TrustRadius Reviewer

Macrium Reflect

The free version of Macrium Reflect is licensed for both commercial and personal use. It works well on MS Windows computers, but cannot back up servers, where a paid version is required. The free version does full and differential backups, but not incremental as do the paid versions. If a large volume of files are added every day, a paid version would be more suitable as it supports incremental backups.The Macrium Reflect server version is very suitable for backing up physical servers.
Wells Anderson | TrustRadius Reviewer

Pros

Acronis True Image

  • Delta backup makes backups super fast of larger files that do not change in its entirety (e.g. VM images, large PSD files)
  • Easy to use (set it and forget it)
  • Rescue media makes it easy to restore backups to different hardware and migrate to other work stations
  • Lots of backup options on the Windows version of ATI
Shion Song | TrustRadius Reviewer

Macrium Reflect

  • Virtualize images to restore services
  • Mount backup images to restore files
  • Takes incremental backups pretty quick compared to other software
  • Creates synthetic full images well
Anonymous | TrustRadius Reviewer

Cons

Acronis True Image

  • Some features have actually become more complicated over the years. One that comes to mind is creating a backup plan that can execute daily to an external USB media that is changed daily (older versions would back up to the, for example, "F" drive regardless of which drive was attached - newer versions identify each drive uniquely, and a backup task created with a given external drive will fail due to the lack of media presence if the drive is replaced).
  • Error messages could be less cryptic.
  • Support turnaround time and live assistance could be faster.
Michael Sweeden | TrustRadius Reviewer

Macrium Reflect

  • Capability to create an image file to restore directly to a cloud computer
  • Use a different default naming pattern for backup files
  • Support for Linux
Wells Anderson | TrustRadius Reviewer

Usability

Acronis True Image

Acronis True Image 10.0
Based on 1 answer
Like I mention it's very intuitive an user friendly
Anonymous | TrustRadius Reviewer

Macrium Reflect

No score
No answers yet
No answers on this topic

Performance

Acronis True Image

Acronis True Image 9.0
Based on 1 answer
Backups run fast and no significant performance issues other than the ones discussed previously.
Shion Song | TrustRadius Reviewer

Macrium Reflect

No score
No answers yet
No answers on this topic

Support Rating

Acronis True Image

Acronis True Image 8.9
Based on 11 answers
Beyond a single instance, I haven't had to approach Acronis' support. I needed a new key following the death of my previous workstation, and they rapidly supplied it. I've heard from colleagues that they've quickly answered any questions that've been asked. If I need something, I'll generally frequent FAQ pages first, although Acronis actually has instructional videos to help users get started, which is forward-thinking. Great software that fills a vital niche for Windows systems.
Andrew Egbert | TrustRadius Reviewer

Macrium Reflect

Macrium Reflect 9.0
Based on 1 answer
We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acronis True Image

I use another backup product for Windows previously but it went out of business and discontinued their support and even stopped the work of running copies of their product. I am using AWS backup. AWS backup is useful for specific files you can store on the cloud. I am using Time Back Machine for Macs.
Anatoly Lubarsky | TrustRadius Reviewer

Macrium Reflect

Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin.ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up.The number of technical issues and quality of technical support have ruled out Acronis products.MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.
Wells Anderson | TrustRadius Reviewer

Scalability

Acronis True Image

Acronis True Image 8.0
Based on 1 answer
The Windows version is generally reliable and only ran into one issue thus far. Restores are easy and there are many features. On MacOS, it's a completely different story. There is significant resource leakage related to the updater app that can bog down part of a CPU core continuously until it is disabled. The mobile backup feature also needs to be disabled via UNIX command line or CPU usage will go up when a mobile device on the same network like an iPad or iPhone's screen is turned on.
Shion Song | TrustRadius Reviewer

Macrium Reflect

No score
No answers yet
No answers on this topic

Return on Investment

Acronis True Image

  • Helped me to recover both internal and client systems from complete system failure in a timely manner.
  • Helped me to recover internal and client data that had become corrupt or inadvertently deleted.
  • Consequently, this has on many occasions reduced business down time, which is critical.
Michael Sweeden | TrustRadius Reviewer

Macrium Reflect

  • Improved our time on backups
  • More secure backups of our databases
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acronis True Image

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Macrium Reflect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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