What users are saying about
58 Ratings
58 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
6.3
Customer data management / contact management
Act! CRM
9.0
Workflow management
Act! CRM
7.5
Territory management
Act! CRM
8.5
Opportunity management
Act! CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
5.0
Quote & order management
Act! CRM
4.0
Interaction tracking
Act! CRM
4.0
Channel / partner relationship management
Act! CRM
5.0

Customer Service & Support

Act! CRM
10.0
Case management
Act! CRM
10.0
Call center management
Act! CRM
10.0

Marketing Automation

Act! CRM
7.5
Lead management
Act! CRM
7.5
Email marketing
Act! CRM
7.5

CRM Project Management

Act! CRM
4.0
Task management
Act! CRM
8.0
Billing and invoicing management
Act! CRM
1.0
Reporting
Act! CRM
3.0

CRM Reporting & Analytics

Act! CRM
4.3
Forecasting
Act! CRM
4.0
Pipeline visualization
Act! CRM
3.5
Customizable reports
Act! CRM
5.5

Customization

Act! CRM
3.3
Custom fields
Act! CRM
7.0
Custom objects
Act! CRM
2.0
Scripting environment
Act! CRM
2.0
API for custom integration
Act! CRM
2.0

Security

Act! CRM
8.0
Single sign-on capability
Act! CRM
7.0
Role-based user permissions
Act! CRM
9.0

Integrations with 3rd-party Software

Act! CRM
5.5
Marketing automation
Act! CRM
5.5

Platform

Act! CRM
7.5
Mobile access
Act! CRM
7.5

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 5.4
Based on 6 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.6
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Alternatives Considered

Act! CRM

ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.
John Hamel | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Rating Summary

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