Action1 vs. KACE Systems Deployment Appliance (SDA)

[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.

It is most effective in Windows PC environments and doing mass Windows deployments across a wired LAN. It would not be suitable for small office/school environments or for environments with limited PC usage.

Incentivized

• Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
• Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
• Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
• Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Incentivized

• Windows PC deployments.
• Windows PC re-imaging.

Incentivized

• Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
• A common language custom report builder. A query like report or alert builder to complement just selecting data points.

Incentivized

• USMT had issues with successfully capturing user states.
• MAC support, stopped supporting newer versions of MAC OS. No APFS support.

Incentivized

Price, functionality, and continuous improvement of the product.

Incentivized

Action1 is intuitive. The menu items to the left are self-explanatory and easy to navigate. The learning curve is minimal to get started. It is worth exploring guides for deploying custom or pre-built scripts from the library.Automations are also very simple to understand and navigate. Again, reading an overview or a guide gives you a better understanding all the options available.To get the full benefit of Action1, consult the how-to articles and documentation.

Incentivized

I never contacted support services

Incentivized

The majority of the support reps I talk to on the phone are quick to respond and very helpful. They will take their time helping you with any case for the SDA and have any issues with it. They will help you build new boot environments or deployments if you get stuck or have a problem.

Incentivized

very easy to start using it.

Incentivized

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized

• Primarily saves us time for maintaining our computer labs.

Incentivized