Action1 vs. Lacework

If your organization is like mine (nonprofit and tight budget) this product is for you. The first 200 endpoints are free and being we are a small organization, this product is perfect for us. I was able to use Action1 to upgrade all my endpoints from Windows 10 to 11 pretty much effortlessly. If you are not a nonprofit and have more endpoints over 200, this is still a great product to use as I don't find it very expensive to incorporate into your infrastructure.

Incentivized

Lacework is well suited for behavioral analysis. One thing to consider thought is in the early stages there will be quite a bit of noise generated by Lacework. There will be a higher volume alerts generated initially - until a good baseline is generated. Overall Lacework is good with alert handling - integration with Slack is good.

Incentivized

• Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
• Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
• Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.

Incentivized

• Easy to set-up the agent in cloud workloads.
• Easy integration with ticketing and messaging tools.
• Detailed visibility of all our container workloads across multiple accounts.

Incentivized

• Remote Access could use added functionality
• The deployment screens for update deferrals can be hard to understand at first and easy to skip since it carries some default info when you create a new automation rather than a more conspicuous prompt to update.

Incentivized

• UI can be complicated and hard to know where to click to find information.
• Ability to create and manage cases or tickets from events that trigger.

Price, functionality, and continuous improvement of the product.

Incentivized

Action1 has taken many of the tasks that are time consuming and made them simple automated tasks that can be run on a schedule. I can schedule tasks to run off-hours and know that they will be done and I no longer have worry about it. As someone who does IT support for a living, it just makes my job so much simpler with less stress.

I never contacted support services

Incentivized

very easy to start using it.

Incentivized

After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint count and they even offer up to 50 endpoints for free, which is really great for a small organization like us to help us lower our starting costs and still allows us to grow at our pace without having to commit to a defined amount of endpoints to start.

Compared to Sysdig Falco (the free open-source IDS), Lacework helps security teams by providing actionable alerts and a user-friendly interface that gives you an overview of all workloads being monitored, and detailed insights into these workloads if needed. Falco requires you to build your own integration and interface around it, including a mechanism to whitelist certain alerts. This made it harder for the security team to focus their time on potential intrusions.

Incentivized

• Saved hours per week on patching and able to ensure a 100% patching success rate.
• Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
• Improved support to our remote locations and users.
• Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.

Incentivized

• Being a FinTech company, financial institutions who partner with us want to know that we are appropriately maintaining a Security, Risk and Compliance program that maintains a level of comfort for their vendor management. Lacework gives us the ability to monitor and maintain a level of security for our infrastructure that puts our partners at ease, reduces the revenue cycle for new partners and opens doors to the future.