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Ada vs. Azure AI Bot Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ada
Score 9.0 out of 10
N/A
Ada is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A
Azure AI Bot Service
Score 8.3 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Pricing
AdaAzure AI Bot Service
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdaAzure AI Bot Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AdaAzure AI Bot Service
Best Alternatives
AdaAzure AI Bot Service
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
Conversica
Conversica
Score 4.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AdaAzure AI Bot Service
Likelihood to Recommend
-
(0 ratings)
7.5
(7 ratings)
Usability
-
(0 ratings)
7.5
(4 ratings)
Support Rating
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
AdaAzure AI Bot Service
Likelihood to Recommend
Ada CX
No answers on this topic
Microsoft
From personal experience, I can recommend the Azure AI service to reduce the burden on your customer service team, as we did. We created a customer service bot and automated our Frequently Asked Questions section, as well as an interactive platform for registering other complaints that the bot cannot handle, which are later addressed by our customer service team.
Verified User
Anonymous
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Pros
Ada CX
No answers on this topic
Microsoft
  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
Verified User
Anonymous
Read full review
Cons
Ada CX
No answers on this topic
Microsoft
  • Limited Natural Language Understanding, especially in entertainment contexts where slang, humor
  • Works only with Azure platform only not compatible with other platforms
  • Complex customization as per organization need
Verified User
Anonymous
Read full review
Usability
Ada CX
No answers on this topic
Microsoft
Azure AI Bot Service comes with an Integrated Development Environment and Bot Framework SDK that simplifies development. Having a single codebase for multiple channels, such as MS Teams, Facebook, and Slack, makes it easier to target multiple platforms without requiring redevelopment. LUIS and OpenAI can be easily integrated with your Chatbot to provide a seammless chat bot expereince to customers.
Verified User
Anonymous
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Support Rating
Ada CX
No answers on this topic
Microsoft
Microsoft's customer service staff is friendly and extremely knowledgeable. They are always available to assist you with bot framework-related issues that you may be experiencing. They provide training sessions, manuals, and support personnel, among other things. Bugs were easily spotted and patched, which was one of my pet peeves about patching.
Al Mubassir Muin | TrustRadius Reviewer
Al Mubassir Muin
Software Engineer
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Alternatives Considered
Ada CX
No answers on this topic
Microsoft
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
MS
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Return on Investment
Ada CX
No answers on this topic
Microsoft
  • Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
Francis Banda | TrustRadius Reviewer
Francis Banda
Technical Consultant
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ScreenShots

Ada Screenshots

Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.