What users are saying about
23 Ratings
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Top Rated
228 Ratings
23 Ratings
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Score 8.7 out of 100

Freshdesk

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Top Rated
228 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Freshdesk

Freshdesk does not meet expectations by requiring such a complicated installation for desktop computers, which makes it suitable mainly if you are going to work from the cloud. Based on that it is feasible that the information of each attendance performed is stored online instead of downloading it. The situation where Freshdesk can be most useful is when you need to constantly review lists of support tickets. As easy as it is to find your way around the platform and organize such lists, there is no problem in needing data quickly. It is recommended to improve the support operations of any type of startup, mainly because its model is much more adaptable to the type of small business that can pay more attention to a specific customer.
Maria Wiley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
Freshdesk
Customer data management / contact management
ADAPTcrm
8.5
Freshdesk
Workflow management
ADAPTcrm
9.5
Freshdesk
Territory management
ADAPTcrm
8.5
Freshdesk
Opportunity management
ADAPTcrm
8.5
Freshdesk
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
Freshdesk
Contract management
ADAPTcrm
9.0
Freshdesk
Quote & order management
ADAPTcrm
9.5
Freshdesk
Interaction tracking
ADAPTcrm
8.0
Freshdesk
Channel / partner relationship management
ADAPTcrm
9.0
Freshdesk

Customer Service & Support

ADAPTcrm
9.2
Freshdesk
Case management
ADAPTcrm
9.5
Freshdesk
Call center management
ADAPTcrm
9.0
Freshdesk
Help desk management
ADAPTcrm
9.0
Freshdesk

Marketing Automation

ADAPTcrm
8.7
Freshdesk
Lead management
ADAPTcrm
9.0
Freshdesk
Email marketing
ADAPTcrm
8.5
Freshdesk

CRM Project Management

ADAPTcrm
9.0
Freshdesk
Task management
ADAPTcrm
9.5
Freshdesk
Billing and invoicing management
ADAPTcrm
8.5
Freshdesk
Reporting
ADAPTcrm
9.0
Freshdesk

CRM Reporting & Analytics

ADAPTcrm
9.0
Freshdesk
Forecasting
ADAPTcrm
9.0
Freshdesk
Pipeline visualization
ADAPTcrm
8.5
Freshdesk
Customizable reports
ADAPTcrm
9.5
Freshdesk

Customization

ADAPTcrm
8.5
Freshdesk
Custom fields
ADAPTcrm
8.5
Freshdesk
Custom objects
ADAPTcrm
8.0
Freshdesk
Scripting environment
ADAPTcrm
8.5
Freshdesk
API for custom integration
ADAPTcrm
9.0
Freshdesk

Security

ADAPTcrm
8.7
Freshdesk
Single sign-on capability
ADAPTcrm
9.0
Freshdesk
Role-based user permissions
ADAPTcrm
8.5
Freshdesk

Social CRM

ADAPTcrm
8.5
Freshdesk
Social data
ADAPTcrm
9.0
Freshdesk
Social engagement
ADAPTcrm
8.0
Freshdesk

Integrations with 3rd-party Software

ADAPTcrm
8.7
Freshdesk
Marketing automation
ADAPTcrm
9.0
Freshdesk
Compensation management
ADAPTcrm
8.5
Freshdesk

Platform

ADAPTcrm
8.5
Freshdesk
Mobile access
ADAPTcrm
8.5
Freshdesk

Incident and problem management

ADAPTcrm
Freshdesk
8.7
Organize and prioritize service tickets
ADAPTcrm
Freshdesk
9.0
Expert directory
ADAPTcrm
Freshdesk
8.4
Subscription-based notifications
ADAPTcrm
Freshdesk
8.4
ITSM collaboration and documentation
ADAPTcrm
Freshdesk
7.6
Ticket creation and submission
ADAPTcrm
Freshdesk
9.3
Ticket response
ADAPTcrm
Freshdesk
9.7

Self Help Community

ADAPTcrm
Freshdesk
8.3
External knowledge base
ADAPTcrm
Freshdesk
8.7
Internal knowledge base
ADAPTcrm
Freshdesk
7.9

Multi-Channel Help

ADAPTcrm
Freshdesk
7.4
Customer portal
ADAPTcrm
Freshdesk
8.4
IVR
ADAPTcrm
Freshdesk
3.0
Social integration
ADAPTcrm
Freshdesk
7.6
Email support
ADAPTcrm
Freshdesk
9.8
Help Desk CRM integration
ADAPTcrm
Freshdesk
8.3

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Freshdesk

  • A built-in phone system that clients use to reach our agents
  • Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
  • The support portal is a one-stop destination where customers find answers and reach out for help.
  • The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
Elizabeth Cassidy | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Freshdesk

  • Reporting is a bit awkward sometimes, but you can level up for better reporting
  • The client onboarding to get them user accounts isn't always clearly defined
  • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
John Reitz | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Freshdesk

Freshdesk 8.7
Based on 20 answers
Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.
Mikel Seidl | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Freshdesk

Freshdesk 8.9
Based on 21 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Implementation Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Freshdesk

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Freshdesk

  • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
  • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$15.002
Garden$35.002
Estate$49.002
Forest$99.002
Estate Omnichannel$79.002
Forest Omnichannel$139.002
  1. Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
Freshdesk
8.5

Likelihood to Renew

ADAPTcrm
Freshdesk
10.0

Usability

ADAPTcrm
9.0
Freshdesk
8.7

Support Rating

ADAPTcrm
9.0
Freshdesk
8.9

Implementation Rating

ADAPTcrm
Freshdesk
10.0

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