What users are saying about
1 Rating
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Score 10 out of 100
29 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Addigy

If you are managing any Macs, iOS devices, or AppleTVs - the best option for you is Addigy. At a low price and ease of use, it really does make managing computers and other Apple devices super easy. Every client has an instance, where their software is rolled out and installed on company-owned machines. This way everyone has the same set of tools to work from.
Justin Esgar | TrustRadius Reviewer

IBM MaaS360 with Watson

If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
Scott Gary | TrustRadius Reviewer

Pros

Addigy

  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
Justin Esgar | TrustRadius Reviewer

IBM MaaS360 with Watson

  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
Nicole McLaurine | TrustRadius Reviewer

Cons

Addigy

  • UI could be cleaner
  • System update scheduler needs more details
  • Needs to implement a "Please wait we are installing things" screen
Justin Esgar | TrustRadius Reviewer

IBM MaaS360 with Watson

  • The website has oh-so-many options that it can be overwhelming when it comes to finding the option or policy you want.
  • After log-in they have a "Dashboard" web page that shows you important info about your devices but many of the errors do not have the appropriate links to rectify them.
  • Their process to wipe an iPad could be better. Post-wipe it still shows up in the list of devices as waiting for something to happen to it so it can be a bit confusing.
Anonymous | TrustRadius Reviewer

Support Rating

Addigy

No score
No answers yet
No answers on this topic

IBM MaaS360 with Watson

IBM MaaS360 with Watson 7.0
Based on 2 answers
MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Addigy

Justin Esgar | TrustRadius Reviewer

IBM MaaS360 with Watson

Apple tends to recommend Jamf for mobile device management. We chose to use IBM MaaS360 since it can be bundled with our cell carrier's contract. This gives us a lower cost product that delivers the features we needed out of this type of service. Additionally, our carrier is able to automatically add devices purchased through them to our IBM MaaS360 account, which saves a little bit of time for us.We have never used Jamf, but looking back it seems like it might have been a better choice. When our contract with IBM MaaS360 comes close to ending, we will more closely evaluate alternatives.
Anonymous | TrustRadius Reviewer

Return on Investment

Addigy

  • Positive - it's ease allows us to fix computers very quickly
  • Negative - they had a bad outage in the last few months - but then again all cloud companies have
  • Positive - I can pull any information about any computer - making my job as an IT manager easier.
Justin Esgar | TrustRadius Reviewer

IBM MaaS360 with Watson

  • We definitely have an ROI since I can't tell you the amount of devices we have wiped since we purchased it.
  • Make sure you have enough licenses or they will bill you if you go over and that cost is not cheap
Anonymous | TrustRadius Reviewer

Pricing Details

Addigy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Addigy Editions & Modules

Additional Pricing Details

IBM MaaS360 with Watson

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM MaaS360 with Watson Editions & Modules

Edition
Essentials4.001
Deluxe5.001
Premier6.251
Enterprise9.001
  1. Per Client
Additional Pricing Details

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