What users are saying about
61 Ratings
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Score 9.3 out of 100
316 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Drupal

It is great if you're a medium to large-scale operation that is heavily reliant on always having fresh content deployed to your web properties. It is particularly great if you need to localize your website in different countries (landing pages, languages, etc). It can save you a lot of time that would otherwise be spent maintaining separate websites, and deploying often redundant content to the different websites. Every human touchpoint has the potential for error.It is not great if you just need a static website, and you aren't deploying more than just a simple blog. It's not great if you don't have senior-level developers to maintain the site. If you're the type of company that needs your website to be "done" then you've come to the wrong place. A Drupal 8 website is itself a living organism that requires an ongoing commitment.
Kyle Reichelt | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Drupal
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Drupal
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Drupal
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Drupal
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Drupal
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Drupal
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Drupal
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Drupal
List management
Adobe Business Catalyst (Discontinued)
3.0
Drupal
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Drupal

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Drupal
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Drupal
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Drupal
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Drupal
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Drupal

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Drupal
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Drupal
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Drupal

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Drupal
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Drupal
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Drupal

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Drupal
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Drupal
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Drupal
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Drupal

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Drupal
8.9
API
Adobe Business Catalyst (Discontinued)
7.9
Drupal
8.9
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Drupal
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Drupal
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Drupal
Internationalization / multi-language
Adobe Business Catalyst (Discontinued)
Drupal
8.9

Security

Adobe Business Catalyst (Discontinued)
Drupal
9.3
Role-based user permissions
Adobe Business Catalyst (Discontinued)
Drupal
9.3

Web Content Creation

Adobe Business Catalyst (Discontinued)
Drupal
8.4
WYSIWYG editor
Adobe Business Catalyst (Discontinued)
Drupal
8.1
Code quality / cleanliness
Adobe Business Catalyst (Discontinued)
Drupal
8.2
Admin section
Adobe Business Catalyst (Discontinued)
Drupal
8.0
Page templates
Adobe Business Catalyst (Discontinued)
Drupal
8.0
Library of website themes
Adobe Business Catalyst (Discontinued)
Drupal
8.1
Mobile optimization / responsive design
Adobe Business Catalyst (Discontinued)
Drupal
9.1
Publishing workflow
Adobe Business Catalyst (Discontinued)
Drupal
8.5
Form generator
Adobe Business Catalyst (Discontinued)
Drupal
8.8

Web Content Management

Adobe Business Catalyst (Discontinued)
Drupal
8.7
Content taxonomy
Adobe Business Catalyst (Discontinued)
Drupal
8.4
SEO support
Adobe Business Catalyst (Discontinued)
Drupal
8.4
Bulk management
Adobe Business Catalyst (Discontinued)
Drupal
8.7
Availability / breadth of extensions
Adobe Business Catalyst (Discontinued)
Drupal
9.0
Community / comment management
Adobe Business Catalyst (Discontinued)
Drupal
8.7

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Drupal

  • Drupal is great at managing any amount of content, and any type of content. Its flexibility and customizability are two of its greatest strengths.
  • Drupal isn't just a CMS, Drupal lets you build the CMS that website editors will be using. Its backend customization and admin features are awesome and are being expanded by the community all the time.
  • There are thousands of contributed modules and themes freely available. Not only is Drupal open source, but all the best modules and themes people have built are available for free as well!
  • Drupal's community is big, prolific, and welcoming. Not only can you use other's community contributions, but the community is always happy to help others building their own Drupal sites or custom modules and themes for the rest of the community. If you ever get stuck, the forums or Drupal Slack are incredible resources for assistance.
Ben McClure | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Drupal

  • Drupal is complex, it will take time and expertise to shape it into the tool you need it to be for your use case. WordPress can be installed and is ready to go for blogging out-of-the-box, but Drupal will need more setup up front to build out the functionality needed.
  • Finding strong Drupal expertise can be challenging for companies. Although the developer community is over a million strong, there are still few companies that truly have an expert Drupal developer on staff.
  • Drupal can be overkill for small websites with just a few pages or limited functionality. Many new flat file responsive tools can do well to build a basic brochure site without the overhead of a CMS like Drupal.
  • Security is an ongoing struggle for all users of opensource CMS solutions. If you choose Drupal for your website, you will need a plan for security updates to ensure you are one step ahead of the hackers.
Shane Sevo | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Drupal

Drupal 8.2
Based on 18 answers
The time and money invested into this platform were too great to discontinue it at this point. I'm sure it will be in use for a while. We have also spent time training many employees how to use it. All of these things add up to quite an investment in the product. Lastly, it basically fulfills what we need our intranet site to do.
Eric Batson | TrustRadius Reviewer

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Drupal

Drupal 10.0
Based on 9 answers
Once you've learned how to use it Drupal is a very logically consistent framework for building and maintaining a robust website. The trick is getting to the point where your understanding of the system is full and correct so that you can use it properly and take advantage of all it offers.
Michael Sypes | TrustRadius Reviewer

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Drupal

Drupal 9.7
Based on 3 answers
Drupal itself does not tend to have bugs that cause sporadic outages. When deployed on a well-configured LAMP stack, deployment and maintenance problems are minimal, and in general no exotic tuning or configuration is required.For highest uptime, putting a caching proxy like Varnish in front of Drupal (or a CDN that supports dynamic applications).
Peter Wolanin | TrustRadius Reviewer

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Drupal

Drupal 8.9
Based on 2 answers
Drupal page loads can be slow, as a great many database calls may be required to generate a page. It is highly recommended to use caching systems, both built-in and external to lessen such database loads and improve performance. I haven't had any problems with behind-the-scenes integrations with external systems.
Michael Sypes | TrustRadius Reviewer

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Drupal

Drupal 5.0
Based on 5 answers
As noted earlier, the support of the community can be rather variable, with some modules attracting more attraction and action in their issue queues, but overall, the development community for Drupal is second to none. It probably the single greatest aspect of being involved in this open-source project.
Michael Sypes | TrustRadius Reviewer

In-Person Training

Adobe Business Catalyst (Discontinued)

No score
No answers yet
No answers on this topic

Drupal

Drupal 8.0
Based on 1 answer
I was part of the team that conducted the training. Our training was fine, but we could have been better informed on Drupal before we started providing it. If we did not have answers to tough questions, we had more technical staff we could consult with. We did provide hands-on practice time for the learners, which I would always recommend. That is where the best learning occurred.
Eric Batson | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Drupal

Drupal 6.0
Based on 2 answers
The on-line training was not as ideal as the face-to-face training. It was done remotely and only allowed for the trainers to present information to the learners and demonstrate the platform online. There was not a good way to allow for the learners to practice, ask questions and have them answered all in the same session.
Eric Batson | TrustRadius Reviewer

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Drupal

Drupal 5.0
Based on 5 answers
Plan ahead as much you can. You really need to know how to build what you want with the modules available to you, or that you might need to code yourself, in order to make the best use of Drupal. I recommend you analyze the most technically difficult workflows and other aspects of your implementation, and try building some test versions of those first. Get feedback from stakeholders early and often, because you can easily find yourself in a situation where your implementation does 90% of what you want, but, due to something you didn't plan for, foresee, or know about, there's no feasible way to get past the last 10%
Michael Sypes | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Drupal

All of these products are in the same category, but Drupal has a different level of security, making it a much better choice for either blog platform, Websites or Intranets. The product itself is a much more professional offering, stacking up against the competition on templates, extensions and browser support
Jean Franco | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Drupal

Drupal 8.0
Based on 2 answers
Drupal is well known to be scalable, although it requires solid knowledge of MySQL best practices, caching mechanisms, and other server-level best practices. I have never personally dealt with an especially large site, so I can speak well to the issues associated with Drupal scaling.
Michael Sypes | TrustRadius Reviewer

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Drupal

  • The Development with Drupal sped up our web development time dramatically. Most of the features that we would have to custom code otherwise are already available in Drupal out of the box or in form of modules.
  • The security of websites we build improved significantly.
  • Thanks to Drupal's great community there is always someone who can answer our questions or help to solve a technical problem we may face during the implementation of our projects.
Armen Danielyan, PMP | TrustRadius Reviewer

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Drupal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Drupal
8.5

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Drupal
8.2

Usability

Adobe Business Catalyst (Discontinued)
9.7
Drupal
10.0

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Drupal
9.7

Performance

Adobe Business Catalyst (Discontinued)
8.2
Drupal
8.9

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Drupal
5.0

In-Person Training

Adobe Business Catalyst (Discontinued)
Drupal
8.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Drupal
6.0

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Drupal
5.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Drupal
8.0

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