61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst (Discontinued)
6.5
Kibo eCommerce
WYSIWYG email editor
Adobe Business Catalyst (Discontinued)
2.3
Kibo eCommerce
Dynamic content
Adobe Business Catalyst (Discontinued)
9.0
Kibo eCommerce
Ability to test dynamic content
Adobe Business Catalyst (Discontinued)
7.9
Kibo eCommerce
Landing pages
Adobe Business Catalyst (Discontinued)
7.0
Kibo eCommerce
A/B testing
Adobe Business Catalyst (Discontinued)
7.0
Kibo eCommerce
Mobile optimization
Adobe Business Catalyst (Discontinued)
8.0
Kibo eCommerce
Email deliverability reporting
Adobe Business Catalyst (Discontinued)
7.9
Kibo eCommerce
List management
Adobe Business Catalyst (Discontinued)
3.0
Kibo eCommerce
Triggered drip sequences
Adobe Business Catalyst (Discontinued)
6.8
Kibo eCommerce

Lead Management

Adobe Business Catalyst (Discontinued)
1.7
Kibo eCommerce
Lead nurturing
Adobe Business Catalyst (Discontinued)
1.7
Kibo eCommerce
Lead scoring and grading
Adobe Business Catalyst (Discontinued)
2.2
Kibo eCommerce
Data quality management
Adobe Business Catalyst (Discontinued)
1.4
Kibo eCommerce
Automated sales alerts and tasks
Adobe Business Catalyst (Discontinued)
1.6
Kibo eCommerce

Campaign Management

Adobe Business Catalyst (Discontinued)
2.3
Kibo eCommerce
Calendaring
Adobe Business Catalyst (Discontinued)
2.4
Kibo eCommerce
Event/webinar marketing
Adobe Business Catalyst (Discontinued)
2.3
Kibo eCommerce

Social Media Marketing

Adobe Business Catalyst (Discontinued)
8.2
Kibo eCommerce
Social sharing and campaigns
Adobe Business Catalyst (Discontinued)
7.8
Kibo eCommerce
Social profile integration
Adobe Business Catalyst (Discontinued)
8.6
Kibo eCommerce

Reporting & Analytics

Adobe Business Catalyst (Discontinued)
7.0
Kibo eCommerce
Dashboards
Adobe Business Catalyst (Discontinued)
8.0
Kibo eCommerce
Standard reports
Adobe Business Catalyst (Discontinued)
7.0
Kibo eCommerce
Custom reports
Adobe Business Catalyst (Discontinued)
6.0
Kibo eCommerce

Platform & Infrastructure

Adobe Business Catalyst (Discontinued)
6.6
Kibo eCommerce
API
Adobe Business Catalyst (Discontinued)
7.9
Kibo eCommerce
Role-based workflow & approvals
Adobe Business Catalyst (Discontinued)
7.0
Kibo eCommerce
Customizability
Adobe Business Catalyst (Discontinued)
6.0
Kibo eCommerce
Integration with Salesforce.com
Adobe Business Catalyst (Discontinued)
5.5
Kibo eCommerce

Online Storefront

Adobe Business Catalyst (Discontinued)
Kibo eCommerce
8.4
Product catalog & listings
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
8.0
Product management
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
7.0
Bulk product upload
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Branding
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Mobile storefront
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Product variations
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
8.0
Website integration
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Visual customization
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
CMS
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
8.0

Online Shopping Cart

Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Checkout user experience
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0

Online Payment System

Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
eCommerce security
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0

eCommerce Marketing

Adobe Business Catalyst (Discontinued)
Kibo eCommerce
7.0
Promotions & discounts
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
7.0
SEO
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
7.0

eCommerce Business Management

Adobe Business Catalyst (Discontinued)
Kibo eCommerce
8.0
Multi-site management
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
10.0
Order processing
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Inventory management
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Shipping
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
9.0
Custom functionality
Adobe Business Catalyst (Discontinued)
Kibo eCommerce
3.0

Pros

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Likelihood to Renew

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Online Training

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Scalability

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Business Catalyst (Discontinued)
6.0
Kibo eCommerce
8.0

Likelihood to Renew

Adobe Business Catalyst (Discontinued)
9.4
Kibo eCommerce

Usability

Adobe Business Catalyst (Discontinued)
9.7
Kibo eCommerce

Reliability and Availability

Adobe Business Catalyst (Discontinued)
9.0
Kibo eCommerce

Performance

Adobe Business Catalyst (Discontinued)
8.2
Kibo eCommerce

Support Rating

Adobe Business Catalyst (Discontinued)
8.8
Kibo eCommerce
1.0

Online Training

Adobe Business Catalyst (Discontinued)
8.6
Kibo eCommerce

Implementation Rating

Adobe Business Catalyst (Discontinued)
9.8
Kibo eCommerce
1.0

Scalability

Adobe Business Catalyst (Discontinued)
9.0
Kibo eCommerce

Add comparison