ADP ezLaborManager vs. Verint Workforce Management for Branch

[ADP is well suited for] Smaller agencies with a regular payroll and not a complex payroll. Users must be familiar with databases, reporting, etc. as system is not as user friendly as we would like. The cost is also a factor especially as the basic system does not include other features such as performance management, dashboards, etc. I was hoping to have access to the dashboards. Reporting should also provide more sample reports

Incentivized

• Ease of use: employees can clock in and out on the tablets that are at that location site. They can use the same punch information to log into ADP and look up and edit personal information on their own. Like changing address, phone, and open enrollments.
• Various methods of clocking. Tablets, computer, biometric clocks, and hand clocks.

Incentivized

• Trying to research previous time cards past a month are hard to achieve. There is a custom date range option but it rarely works, the program just sits there and doesn't pull up the custom range.
• Pulling reports for various needs is also more difficult then it needs to be. Instead of pulling a quick report with the dates and parameters you need you have to go in and edit the report and then go back in and edit it again to return it to default settings.
• You also have to watch your invoices and make sure you are receiving your discounts otherwise this software can be quite costly.
• Make sure your employees bookmark the ADP ezLaborManager website, otherwise it gets difficult to find through an internet search.

Incentivized

Still have some issues with it but usage seems to improve

Incentivized

ADP is a good system to track information but, what it lacks is just some detail that provides time savings. Some instances they have made "updates" that tend to have been better previous to those "updates." One example is for staff to see how they have used their time off in the past. There should be an easy way to report and review such other than looking at pay periods. Pay statement and review and totals can also improve.

Incentivized

The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.

The training provided was based on a generic database and reporting which made it difficult to compare when you had your own database to work at. It also didn't provide good written materials that would be useful after the training session. It was more geared towards the practice tests or applications within the training.

Incentivized

Should have had a project manager from ADP to assist.

Incentivized

ADP exLaborManager - I prefer ADP over the Paycor and Aon Hewitt timecard applications. This software was more user friendly, had easier access, reporting, and tracking hours than the others I have used. I am not saying the others are horrible, just that ADP was more simplistic to use and administer than the others.

Incentivized

• ADP ezLaborManager saves time, as time sheets are all in the system and can be processed easily with payroll.
• Reporting makes it easy to look into any discrepancies related to time cards.
• The process of reconciliation of subcontractors' billing is easier.

Incentivized