ADP ezLaborManager product review
Updated April 27, 2021

ADP ezLaborManager product review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP ezLaborManager

It is being used by our department and by our employees in a specific region outside the U.S. We use it as a time keeping and employee information store house. The system keeps track of employees' time worked as well as the employees' time off requests. It helps us keep track of employees' worked hours and efficiency.

Pros

  • Keeps track of employee manager and info.
  • Is a good time keeping system.
  • Manages employees' time-off accruals.

Cons

  • Their reporting system is a little outdated.
  • The service team needs work on their timely responses.
  • The system has limitations on employee setup.
  • Reporting is not so good.
  • The customer service turns away some of our employees.
  • Helps manage our efficiency.
We use ADP Workforce Now for our U.S.-based employees and overall for reporting and information storing ADP is better. However, the customer service of ezLaborManager may be a little better. Also the sister program to process payroll at work is light years ahead of Workforce Now.
The support is not the best as they take much time to get back to you, days for some items as simple as a standard report. They do not know much about their own system I feel and it shows a lack of knowledge on their part. We have gotten wrong answers and it's not so user friendly.

Do you think ADP ezLaborManager delivers good value for the price?

Yes

Are you happy with ADP ezLaborManager's feature set?

Yes

Did ADP ezLaborManager live up to sales and marketing promises?

No

Did implementation of ADP ezLaborManager go as expected?

Yes

Would you buy ADP ezLaborManager again?

No

It works well with keeping time card data, time off requests, and even some employee personal information. However, it does lack in its reporting and does not allow you to customize reports to fit your needs. It does a good job of processing accruals accordingly. The [downfall] is its customer service.

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