ADP TotalSource vs. Courseplay Cloud Learning

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Courseplay was a good tool for delivery professional development training to school district staff over the internet. We were able to get through our annual courses in 2020 and 2021 with little difficulty. I would not use Courseplay for regular or more formal meetings. For our purposes, the cost was pretty minimal.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• Accessibility on any device.
• Detailed user and activity reports.
• Teaching content online via video.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• APIs only available upon request.
• Does not mesh well with Tableau.
• Android app is not always reliable.

Incentivized

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

Courseplay has features that are designed specifically for content-delivery and educational situations. Zoom and other video chat applications don't offer features like gamification or user reports. The cost per user is also relatively low compared to similar services. A higher ownership cost would have probably driven us to make something like Zoom or WebEx work instead.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• We were able to deliver training courses in about 80% of the time vs in-person.
• Free trial period allowed us to evaluate without risk.
• Employees with proper training perform better.

Incentivized