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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ADP TotalSource

    Score7.3 out of 10
    N/AADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to…N/A
    Pricing
    ADP TotalSource
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    ADP TotalSource
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    ADP TotalSource
    Considered Both Products
    ADP
    Chose ADP TotalSource
    Their website is very clunky
    Incentivized
    Chose ADP TotalSource
    We were happy with Workforce Now but it was limited to HR. TotalSource has the benefits available we needed and it's, in a sense, a one stop shop for everything I need as an HR manager.
    Incentivized
    Chose ADP TotalSource
    NA
    Incentivized
    Chose ADP TotalSource
    Let's just say ADP TotalSource's sales team is top-notch. They make promises that are, in my experience, just not kept in any shape or form. I would highly recommend Rippling if you are looking for easy to use, modern tech.
    Incentivized
    Chose ADP TotalSource
    ADP Run is great! I would switch back in a heartbeat. It is not a "one stop shop" as far as HR goes - it has payroll, legal, time and attendance, etc. but TotalSource is supposed to also have a benefits component, OSHA/short term disability assistance, etc. but it has not been …
    Incentivized
    Chose ADP TotalSource
    Workforce now is easier to use! TotalSource has a lot of quirks in it that are totally unnecessary. It's as if they took Workforce Now and adding all these different codes and features to call it TotalSource. However, upon logging in, TotalSource looks and operates basically …
    Incentivized
    Chose ADP TotalSource
    [I think that] all other options are about 100X better than ADP TotalSource. [I also think] ADP TotalSource is too comfortable and thinks they don't need to improve to be competitive. However, the reality is, competition is eating up their market. Some ADP staff, in particular, …
    Incentivized
    Chose ADP TotalSource
    ADP TotalSource was selected over other competitors because it fit our needs when we were hundreds of employees. However, these days we have thousands globally and this number changes every day so it is quickly becoming a solution we can not rely on, especially compared to all …
    Incentivized
    Chose ADP TotalSource
    Software to software is comparative to isolved in regards to functionality. It is a little more visually appealing than isolved. However, is it a much better performer than Paychex Flex.
    Incentivized
    Chose ADP TotalSource
    We used to use ADP for salaries, and it was great--a much better experience than ADP TotalSource.
    Incentivized
    Chose ADP TotalSource
    ADP is more robust and user friendly solution compared to Paycom. Using Paycom would have required sourcing additional vendors to meet our HR needs. ADP provided more functionality and overall was a better fit for our organization despite the higher price tag.
    Incentivized
    Chose ADP TotalSource
    We moved over to Justworks and we're very happy. The on-boarding process was easy, the online platform is easy and it's half the cost of TotalSource.
    Incentivized
    Chose ADP TotalSource
    At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit …
    Incentivized
    Chose ADP TotalSource
    We use ADP simply to to track pay for employees. We really like more of the functionality of Workday as it is really easy to import org charts and track performance. The graphics and appearance of these sections are also really nice! We also use Workday to track time off as it …
    Incentivized
    Chose ADP TotalSource
    ADP is significantly more "corporate" than BambooHR or Workable. Which is to say that it is an extremely simple solution, with basic interface design; that gets the job done well nearly every time. It doesn't sport the recruiting capabilities that Workable comes standard with …
    Incentivized
    Key User Insights
    Would buy again
    31%
    Would buy again
    5 Answers
    Delivers good value for the price
    43%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    44%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    33%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    43%
    Implementation went as expected
    6 Answers
    Best Alternatives
    ADP TotalSource
    Small Businesses
    Justworks
    Score7.2 out of 10
    Medium-sized Companies
    Justworks
    Score7.2 out of 10
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    ADP TotalSource
    Likelihood to Recommend
    9.9
    (19 ratings)
    Usability
    9.1
    (3 ratings)
    Support Rating
    3.3
    (3 ratings)
    User Testimonials
    ADP TotalSource
    Likelihood to Recommend
    ADP
    I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.
    Read full review
    Pros
    ADP
    • Payroll was easy to learn and use with time tracking in a short time frame
    • Tracking team members request offs and approving them were very easy
    • Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.
    Incentivized
    Read full review
    Cons
    ADP
    • Customer service is horrible
    • Follow up takes 7-10 days, and requires multiple inquiries from you, the client
    • The promised "dedicated team" doesn't exist
    • Onboarding is confusing to new hires
    • Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
    • They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.
    Read full review
    Usability
    ADP
    The report feature can be a little complicated. Other than that, I have found no issues at all with this system
    Read full review
    Support Rating
    ADP
    ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.
    Incentivized
    Read full review
    Alternatives Considered
    ADP
    At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.
    Incentivized
    Read full review
    Return on Investment
    ADP
    • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
    Read full review
    ScreenShots

    ADP TotalSource Screenshots

    Screenshot of HomepageScreenshot of Benefits CenterScreenshot of Analytics and BenchmarkingScreenshot of Reporting