Item: ADP TotalSource
Rating: 5
Author: Cameron Walker

Use Cases and Deployment Scope

It was used across our organization to streamline benefits and compensation. Previously, we were using multiple vendors to address our HR needs, and this solution is all in one.

Pros and Cons

Easy to use.
Reliable.
Intuitive user interface.
Easy to navigate.

Issues during implementation.
Service is costly.
Too many features that we don't use.

Return on Investment

HR time savings.
Increased visibility for management.
Easier to track employee performance.

ADP is more robust and user friendly solution compared to Paycom. Using Paycom would have required sourcing additional vendors to meet our HR needs. ADP provided more functionality and overall was a better fit for our organization despite the higher price tag.

Support Rating

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Key Insights

Do you think ADP TotalSource delivers good value for the price?

Yes

Are you happy with ADP TotalSource's feature set?

Yes

Did ADP TotalSource live up to sales and marketing promises?

Yes

Did implementation of ADP TotalSource go as expected?

I wasn't involved with the implementation phase

Would you buy ADP TotalSource again?

Yes

Other Software Used

DocuSign, Oracle Engagement Cloud (formerly Oracle Sales Cloud), Slack

Likelihood to Recommend

It is well suited if you are looking for an all-in-one solution to manage all HR functions (payroll, benefits, retirement, PTO, etc). It is less appropriate for a smaller organization that doesn't need all of the functionality that the tool provides.

All-In-One HR Solution!

Overall Satisfaction with ADP TotalSource