ADP TotalSource vs. DATABASICS Time

I would not use this company for anything. [I believe my] employees [absolutely] hate the software and there are constantly glitches in the software which occur every payroll run, benefits enrollment, etc. [I have spent] large amounts of time on the phone with outsourced customer support[,] so think twice when comparing [the] cost to other providers. [I feel] you [will] need someone full time to deal with all of their issues. We are currently in the process of setting up another PEO company. The amount of money and time to implement ADP has been a huge loss.

Easy to use with lots of customization. The PTO request and calendar is a great tool with real-time balances easy to access. The validation table is large enough to handle hundreds of projects with dozens of sub-categories. We also like the ability to send notices on our own schedule.

Incentivized

• Payroll was easy to learn and use with time tracking in a short time frame
• Tracking team members request offs and approving them were very easy
• Customizing reports for specific periods of time. This made is very easy for end of year tracking for total hours worked and total dollars paid.

Incentivized

• I can use a mobile phone to submit timesheets.
• The approver can approve from a mobile phone.
• Can force organization policies in the system.
• Notify users about holidays.

Incentivized

• Customer service is horrible
• Follow up takes 7-10 days, and requires multiple inquiries from you, the client
• The promised "dedicated team" doesn't exist
• Onboarding is confusing to new hires
• Explanation of benefits to new hires is useless and must be done in office, thereby negating any value.
• They should not provide handling UI claims as as service. They have no ability to actually meet deadlines.

• The site is pretty plain and boring to look at.
• I hear there is a mobile app in the works?

Incentivized

The report feature can be a little complicated. Other than that, I have found no issues at all with this system

ADP is a great HR solution for most organizations. It is truly all-in-one. I rated it a 7, because of the issues we experienced during implementation and the high cost of service when issues do arise.

Incentivized

Good value of money. Sped up the month-end closing time.

Incentivized

At the moment, we have not investigated any of the products available in the drop-down list provided. However, we have evaluated some other (unavailable) products and have been intrigued by the potential decrease in fees along with the potential for a much more "rich" benefit plan. We can't speak to the level of customer service observed by current clients, only to apparent cost savings.

Incentivized

DATABASICS is the only system capable of handling our complex project dimensions. It's a basic system that's easy to use and easy to navigate. It does everything we need without being overcomplicated, unlike Deltek.

Incentivized

• It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).

• Easy for staff to submit timesheets.
• Leave management is a good tool to track leave days.

Incentivized