AdvancedMD (the company formerly owned by ADP) offers a practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.
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doxy.me
Score 9.3 out of 10
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doxy.me is presented as a simple, free telemedicine and patient outreach solution from the company of the same name in Rochester.
It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.
The audio functionality on [doxy.me] is chronically very poor and it lacks screen sharing, so I would never recommend it as a primary telehealth platform, but I highly recommend the free BAA version as an affordable backup telehealth platform should one's primary platform fail.
Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
Working electronic insurance error reports in the system was a nightmare.
Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
[doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.
ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
My group practice uses Zoom through its electronic health record, which is absolutely higher quality than [doxy.me], due to reliable audio functionality and screen sharing capability. However, [doxy.me] free BAA version is a great benefit to have as an affordable backup. Always best practice to have a backup in the event of technology failure.
