Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Synapse
Score 9.0 out of 10
N/A
Synapse (formerly SynapseFi), from the company of the same name in San Francisco, si a white-label banking API, providing solutions for card issuance, payments, and account set up.N/A
Pricing
AdyenSynapse
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdyenSynapse
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AdyenSynapse
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.5
9 Ratings
31% above category average
Synapse
-
Ratings
Fraud Detection8.29 Ratings00 Ratings
API or SDK8.79 Ratings00 Ratings
Recurring Payment Support8.49 Ratings00 Ratings
Billing and Invoicing Support8.39 Ratings00 Ratings
Global Support8.39 Ratings00 Ratings
Payment Form Acceptance9.19 Ratings00 Ratings
Best Alternatives
AdyenSynapse
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10

No answers on this topic

Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10

No answers on this topic

Enterprises
Amazon Pay
Amazon Pay
Score 8.5 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenSynapse
Likelihood to Recommend
8.8
(16 ratings)
9.0
(1 ratings)
Likelihood to Renew
8.6
(3 ratings)
-
(0 ratings)
Availability
8.6
(7 ratings)
-
(0 ratings)
User Testimonials
AdyenSynapse
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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Synapse (formerly SynapseFi)
Synapse is great for companies would like to pay their bills on time without the hassle of reaching out to each vendor.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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Synapse (formerly SynapseFi)
  • Simple
  • Hands On
  • Easy to navigate
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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Synapse (formerly SynapseFi)
  • Ability to update information
  • Formatting
  • More email report options
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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Synapse (formerly SynapseFi)
No answers on this topic
Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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Synapse (formerly SynapseFi)
No answers on this topic
Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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Synapse (formerly SynapseFi)
I have not been a user of SynapseFi
Read full review
Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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Synapse (formerly SynapseFi)
  • Less interest charges
  • Happier clients
  • More credit card usage which leads to benefits
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ScreenShots