Adyen is a payment gateway software solution offered by Adyen.
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Venmo for Business
Score 8.5 out of 10
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Venmo for Business supports touch-free transactions and provides customers a secure and simple way of paying. Businesses can accept payments virtually through the app, and in-person with a unique business QR code. Business's can turn the QR code into an eye-catching point-of-sale with a free QR Kit, in order to give customers an easy, touch-free checkout. There is no set-up fee and no monthly fees, with transaction fees of 1.9% + $0.10.
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
I had a customer who wanted me to do his wife's birthday party. I sent him the estimate and he gave me a deposit from his Venmo account. When the party was done, he forgot to pay for a week. I reminded him with an invoice and he sent a deposit. It wasn't immediately deposited, but it [arrived the next day].
I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
Amex chargebacks could be integrated. We don't see them in Adyen at all.
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
PayPal has more work items for businesses. It has invoicing, time tracking, and marketing strategies. I could [use] PayPal to run my business like I do with QuickBooks. Affiliates with other business is crazy. Plus, they also carry debit and credit cards for business and personal purposes. Venmo is the little brother [of PayPal].
It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
