What users are saying about
64 Ratings
64 Ratings
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Score 7.3 out of 101
2 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Agile CRM

This is an affordable platform. If they can work out the kinks to get it to work properly and of their service to respond to more complex issues, It'll have the product that competes directly with Salesforce.
Steven Davis profile photo

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Norada Solve360
7.8
Customer data management / contact management
Agile CRM
8.8
Norada Solve360
9.0
Workflow management
Agile CRM
7.4
Norada Solve360
7.0
Territory management
Agile CRM
6.8
Norada Solve360
8.0
Opportunity management
Agile CRM
8.0
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Norada Solve360
8.0
Contract management
Agile CRM
7.7
Norada Solve360
9.0
Quote & order management
Agile CRM
6.7
Norada Solve360
5.0
Interaction tracking
Agile CRM
8.4
Norada Solve360
10.0
Channel / partner relationship management
Agile CRM
8.7
Norada Solve360
8.0

Customer Service & Support

Agile CRM
6.7
Norada Solve360
8.7
Case management
Agile CRM
6.9
Norada Solve360
7.0
Call center management
Agile CRM
6.4
Norada Solve360
10.0
Help desk management
Agile CRM
7.0
Norada Solve360
9.0

Marketing Automation

Agile CRM
8.5
Norada Solve360
6.0
Lead management
Agile CRM
8.5
Norada Solve360
7.0
Email marketing
Agile CRM
8.5
Norada Solve360
5.0

CRM Project Management

Agile CRM
6.8
Norada Solve360
7.5
Task management
Agile CRM
7.4
Norada Solve360
8.0
Billing and invoicing management
Agile CRM
5.9
Norada Solve360
7.0
Reporting
Agile CRM
7.0
Norada Solve360

CRM Reporting & Analytics

Agile CRM
6.9
Norada Solve360
9.0
Forecasting
Agile CRM
6.0
Norada Solve360
9.0
Pipeline visualization
Agile CRM
8.4
Norada Solve360
10.0
Customizable reports
Agile CRM
6.2
Norada Solve360
8.0

Customization

Agile CRM
8.0
Norada Solve360
9.5
Custom fields
Agile CRM
8.7
Norada Solve360
10.0
Custom objects
Agile CRM
7.8
Norada Solve360
10.0
Scripting environment
Agile CRM
6.8
Norada Solve360
8.0
API for custom integration
Agile CRM
8.6
Norada Solve360
10.0

Security

Agile CRM
8.0
Norada Solve360
10.0
Single sign-on capability
Agile CRM
8.4
Norada Solve360
10.0
Role-based user permissions
Agile CRM
7.6
Norada Solve360
10.0

Social CRM

Agile CRM
5.9
Norada Solve360
8.0
Social data
Agile CRM
5.9
Norada Solve360
8.0
Social engagement
Agile CRM
5.9
Norada Solve360
8.0

Integrations with 3rd-party Software

Agile CRM
8.0
Norada Solve360
Marketing automation
Agile CRM
7.9
Norada Solve360
Compensation management
Agile CRM
8.1
Norada Solve360

Platform

Agile CRM
8.1
Norada Solve360
Mobile access
Agile CRM
8.1
Norada Solve360

Pros

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo
  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.5
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Norada Solve3609.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
No answers on this topic

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo
  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Norada Solve360

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details