What users are saying about

Agile CRM

Top Rated
59 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Norada Solve360

2 Ratings
Score 8 out of 101

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Likelihood to Recommend

Agile CRM

This is an affordable platform. If they can work out the kinks to get it to work properly and of their service to respond to more complex issues, It'll have the product that competes directly with Salesforce.
Steven Davis profile photo

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Norada Solve360
7.8
Customer data management / contact management
Agile CRM
8.7
Norada Solve360
9.0
Workflow management
Agile CRM
7.4
Norada Solve360
7.0
Territory management
Agile CRM
6.7
Norada Solve360
8.0
Opportunity management
Agile CRM
8.0
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Norada Solve360
8.0
Contract management
Agile CRM
7.5
Norada Solve360
9.0
Quote & order management
Agile CRM
6.5
Norada Solve360
5.0
Interaction tracking
Agile CRM
8.3
Norada Solve360
10.0
Channel / partner relationship management
Agile CRM
8.4
Norada Solve360
8.0

Customer Service & Support

Agile CRM
6.8
Norada Solve360
8.7
Case management
Agile CRM
7.0
Norada Solve360
7.0
Call center management
Agile CRM
6.4
Norada Solve360
10.0
Help desk management
Agile CRM
7.1
Norada Solve360
9.0

Marketing Automation

Agile CRM
8.5
Norada Solve360
6.0
Lead management
Agile CRM
8.6
Norada Solve360
7.0
Email marketing
Agile CRM
8.4
Norada Solve360
5.0

CRM Project Management

Agile CRM
6.6
Norada Solve360
7.5
Task management
Agile CRM
7.3
Norada Solve360
8.0
Billing and invoicing management
Agile CRM
5.6
Norada Solve360
7.0
Reporting
Agile CRM
7.1
Norada Solve360

CRM Reporting & Analytics

Agile CRM
6.8
Norada Solve360
9.0
Forecasting
Agile CRM
6.0
Norada Solve360
9.0
Pipeline visualization
Agile CRM
8.4
Norada Solve360
10.0
Customizable reports
Agile CRM
6.1
Norada Solve360
8.0

Customization

Agile CRM
7.8
Norada Solve360
9.5
Custom fields
Agile CRM
8.7
Norada Solve360
10.0
Custom objects
Agile CRM
7.7
Norada Solve360
10.0
Scripting environment
Agile CRM
6.5
Norada Solve360
8.0
API for custom integration
Agile CRM
8.5
Norada Solve360
10.0

Security

Agile CRM
7.9
Norada Solve360
10.0
Single sign-on capability
Agile CRM
8.3
Norada Solve360
10.0
Role-based user permissions
Agile CRM
7.5
Norada Solve360
10.0

Social CRM

Agile CRM
5.8
Norada Solve360
8.0
Social data
Agile CRM
5.8
Norada Solve360
8.0
Social engagement
Agile CRM
5.9
Norada Solve360
8.0

Integrations with 3rd-party Software

Agile CRM
7.7
Norada Solve360
Marketing automation
Agile CRM
7.8
Norada Solve360
Compensation management
Agile CRM
7.6
Norada Solve360

Platform

Agile CRM
8.0
Norada Solve360
Mobile access
Agile CRM
8.0
Norada Solve360

Pros

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo
  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis profile photo

Cons

  • If a lead is marked as "hard bounce", meaning that a sent email bounced, the system will not send any more emails to that lead. The only way to fix this is to delete the lead and add it again. This results in losing all history from the lead.
Steven Davis profile photo
  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Norada Solve3609.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
No answers on this topic

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Norada Solve360

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details