The world of work is constantly changing. Agile work processes in particular are becoming increasingly popular. Even large companies are trying to introduce agile working methods. For many, the Scaled Agile Framework (SAFe) is the right solution for their agile teams. However, implementing SAFe with all its features such as providing reports, visualizing dependencies and automated documentation is not always easy in reality. Many companies spend a lot of time and money searching for the right…
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Celonis
Score 9.5 out of 10
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Celonis is a Process Intelligence platform that helps companies improve their operations, customer experience, and sustainability. The company’s technology provides a digital twin of a company’s processes, giving everyone in the organization a common language and the ability to identify and capture value.
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Pricing
Agile Hive
Celonis
Editions & Modules
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Offerings
Pricing Offerings
Agile Hive
Celonis
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
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Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.
Agile Hive is used for our value train within a SAFe setup. Every quarter we organize a so-called Product Increment (PI) Planning, where we plan all Features and Enablers in Agile Hive. Based on the priority of the Product Manager all teams plan their Features and Enablers accordingly to the sprints that are determined by the Release Train Engineer and set up in Agile Hive. The teams then create User Stories and estimate them and based on their sprint velocity (defined in Agile Hive) Product Owners can see how many Features and Enablers are realistic in one quarter (Product Increment). Further, dependencies across teams can be defined and made visible in Agile Hive, so that the plan is feasible. Without Agile Hive it would be hard or impossible to plan across several teams within a value train and to manage all dependencies. Additionally, with Agile Hive the plan is more realistic, so what can be achieved within one quarter in product development.
Some projects have already reached out to me, looking for input if they should do something similar. My feedback has been that Celonis has given us a lot in terms of understanding the process and giving us a baseline in order to measure what we do going forward. My feedback is that they need to be clear on their requirements and expectations of what they want to achieve in advance. Celonis is not a silver bullet that can identify problems and solutions, but it can give us a deep understanding once we know what we are looking for.
We had to build a custom dashboard for tracking value realization, as the transformation center was minimal in scope. For a very value-focused company, this area can be improved, which would be incredibly beneficial.
The current licensing model sometimes limits the ambitious value goals, as we can't experiment with building analyses in different areas without a long-term license for that process.
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
It has in general a good usability, but there are some downsides, the big picture view of the entire product increment is too static, so there is no zoom in or zoom out. Mostly throughout planning it is necessary to zoom in to a sprint level and manage the user stories there. Also, the pig picture view has some limitations, because you cannot read the entire user story name (boxes are too small).
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
With Jira Software alone it is also possible to plan a SAFe product increment planning, but it would be nearly impossible to see the overall big picture of all product teams involved in a release train. So, the planning on sprint level for one team would be more efficient, but the planning for a whole quarter with all dependencies across teams would be not feasible to present. Therefore, Agile SAFe enables value trains an efficient way to plan a product increment.
The major reason to choose Celonis is that it has enhanced decision-making in filtering the candidates. The frontend designer has nice graphics and has well-designed self-service. I particularly enjoy the visual editor, which allows you to create complicated PQL without having to write any code, as well as the numerous filtering choices, including process mining options.
The previous IFRS 9 calculation method was reaching its end of life—Celonis is a direct replacement for us.
When rebuilding our logic from the old system to the new, it gave us a much-needed opportunity to revamp and standardise company codes and, in some cases, even pick up some errors.
