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Akamai Identity Cloud vs. Salesforce Customer Identity

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Akamai Identity Cloud

    Score7.7 out of 10
    N/AAkamai Identity Cloud (formerly Janrain, acquired January 2019) supports the collection of customer identity data through social and traditional registration and login as well as diverse engagement capabilities like Commenting, Ratings and Reviews and Live Chat. The customer identity data is stored in one unified individual-level profile, making it available for use across a marketing organization and broader enterprise through out of the box integrations with the most common technology…

    $0

    up to 2,500 users

    Salesforce Customer Identity

    Score7 out of 10
    N/ASalesforce Customer Identity is an SSO solution that enables users to register and access apps through the convenience of passwordless login, to generate more authenticated users.

    $24,000

    per year (<25,000 monthly active users)

    Pricing
    Akamai Identity CloudSalesforce Customer Identity
    Editions & Modules
    Free Basic Social Login
    $0
    up to 2,500 users
    Enterprise
    $5,000
    100k users
    Pro
    $1,000/$2,250
    10k/25k users
    No answers on this topic
    Offerings
    Pricing Offerings
    Akamai Identity CloudSalesforce Customer Identity
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor full platform pricing, please contact us.—
    More Pricing Information
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    Akamai Identity CloudSalesforce Customer Identity
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    User Ratings
    Akamai Identity CloudSalesforce Customer Identity
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.0
    (3 ratings)
    User Testimonials
    Akamai Identity CloudSalesforce Customer Identity
    Likelihood to Recommend
    Akamai
    It helps to store our data online and also they provide security to our data. We can access our data anytime and anywhere. The Initial setup was heavy it could have been much better. To overcome this they do provide good customer support where we can call them to clear our concerns. It is not suitable for small business people where the cost is high inside many can't afford their plans.
    Incentivized
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    Salesforce
    Salesforce Identity is well suited and I'm on the street visiting and I have to access a customer's account and I need to access multiple systems at the same time to get a lot of information. When I have to compare information on 2 or more different systems and I need it all connected at the same time.
    Incentivized
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    Pros
    Akamai
    No answers on this topic
    Salesforce
    • SFI, allows you to connect and manage all your applications in one easy to use interface.
    • It has the ability to use many different authentication standards to fit all the different needs of the applications.
    • If the standard isn't supported it has the flexibility to create your own custom solution.
    Incentivized
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    Cons
    Akamai
    No answers on this topic
    Salesforce
    • Can't think of any other than pricing.
    Incentivized
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    Alternatives Considered
    Akamai
    We are using Janrain to protect our data from internet attacks and they also have good customer support to cover critical instances. Customer data can be accessed easily. They also have an MFA facility to stop unauthorized persons [from] accessing the data. They also provide a 30-day basic plan to experience their facility which can be useful to know the features and facility of that product.
    Incentivized
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    Salesforce
    One system completes the other. I use Salesforce Identity to enter Salesforce CMS. All my company's client portfolios are in SF CMS. I use the Salesforce Identity and the Salesforce CMS every day, all the time.
    Incentivized
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    Return on Investment
    Akamai
    • Customer data can be easily accessed
    • we have protected our data which can also be accessed anywhere without worrying [about] internet attacks
    • Pricing is bit high for what we get
    Incentivized
    Read full review
    Salesforce
    • The biggest return is on the auditing and ease of use for the users.
    Incentivized
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    ScreenShots