Akio.cx vs. Gainsight CS
Akio.cx vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akio.cx | N/A | Serving customers well is an increasingly complicated challenge to overcome because new communication channels generate complex interaction processes. So Akio aims to transform the agent into an Augmented Advisor placed in the best position to interact with customers, thanks to the Akio.cx call center software, presented as a complete but modular tool to improve customer satisfaction. The Akio.cx platform equips contact centers, customer service and outsourcers, in France and around the… | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
Akio.cx | Gainsight CS | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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Akio.cx | Gainsight CS | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Akio.cx | Gainsight CS | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Intercom Score 8.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akio.cx | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (224 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
Akio.cx | Gainsight CS | |
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Likelihood to Recommend | Akio No answers on this topic | Gainsight |
Pros | Akio No answers on this topic | Gainsight |
Cons | Akio No answers on this topic | Gainsight |
Likelihood to Renew | Akio No answers on this topic | Gainsight |
Usability | Akio No answers on this topic | Gainsight |
Performance | Akio No answers on this topic | Gainsight |
Support Rating | Akio No answers on this topic | Gainsight |
Online Training | Akio No answers on this topic | Gainsight |
Implementation Rating | Akio No answers on this topic | Gainsight |
Alternatives Considered | Akio No answers on this topic | Gainsight |
Return on Investment | Akio No answers on this topic | Gainsight |
ScreenShots | Gainsight CS Screenshots |