Alcatel-Lucent Rainbow vs. Webex Connect

The main "power" of Rainbow is the hybrid model, to mix traditional telephony and the new way of communicating
Rainbow is used in our company by "mobile" people who need to communicate easily with fixed telephones. For an emergency in a subway station, communications are very important and Rainbow provides everything we need for such communications.

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.

Incentivized

• Hybrid communications
• Easy to use
• In permanent evolution
• Not expensive

• Automated responses to customers
• Automation of customers onboarding
• Easy integration with existing infrastructure
• Cross OS compatibility
• Flow builder
• Bot manager

Incentivized

• Improve the "bubbles"
• Add more "traditional" phone features
• Improve the conference experiences

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

Teams have better collaboration features than Rainbow, but for companies like the one I worked for, hybrid communication is essential and Teams can't provide all the phone features we need to work.
Rainbow does a good job for the people who work for our company

• Gain of time
• Gain of money

• The simplicity of integration of API with multiple messaging apps has increased our reach.
• We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.

Incentivized