What users are saying about
40 Ratings
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Score 8.4 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

Alchemer, formerly SurveyGizmo

SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
Joshua Melder | TrustRadius Reviewer

Intouch Insight

Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Alchemer, formerly SurveyGizmo
6.7
Intouch Insight
Survey templates
Alchemer, formerly SurveyGizmo
7.2
Intouch Insight
Themes
Alchemer, formerly SurveyGizmo
5.6
Intouch Insight
Custom logo/branding
Alchemer, formerly SurveyGizmo
7.3
Intouch Insight

Survey Content

Alchemer, formerly SurveyGizmo
8.2
Intouch Insight
Changes to live survey
Alchemer, formerly SurveyGizmo
7.1
Intouch Insight
Question design help
Alchemer, formerly SurveyGizmo
9.3
Intouch Insight
Multiple question types
Alchemer, formerly SurveyGizmo
8.2
Intouch Insight

Survey Logic

Alchemer, formerly SurveyGizmo
7.1
Intouch Insight
Survey logic flexibility
Alchemer, formerly SurveyGizmo
7.1
Intouch Insight

Survey Reporting & Analytics

Alchemer, formerly SurveyGizmo
9.3
Intouch Insight
Response tracking
Alchemer, formerly SurveyGizmo
9.8
Intouch Insight
Data export
Alchemer, formerly SurveyGizmo
9.8
Intouch Insight
Standard reports
Alchemer, formerly SurveyGizmo
9.0
Intouch Insight
Custom reports
Alchemer, formerly SurveyGizmo
8.1
Intouch Insight
Analytics
Alchemer, formerly SurveyGizmo
9.6
Intouch Insight

Survey Administration & Security

Alchemer, formerly SurveyGizmo
9.0
Intouch Insight
Access controls
Alchemer, formerly SurveyGizmo
8.2
Intouch Insight
Compliance
Alchemer, formerly SurveyGizmo
9.7
Intouch Insight

Survey Distribution

Alchemer, formerly SurveyGizmo
7.5
Intouch Insight
Vendor-offered crowdsourcing
Alchemer, formerly SurveyGizmo
7.1
Intouch Insight
Respondent restrictions
Alchemer, formerly SurveyGizmo
7.9
Intouch Insight

Pros

Alchemer, formerly SurveyGizmo

  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
Anonymous | TrustRadius Reviewer

Intouch Insight

  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
Anonymous | TrustRadius Reviewer

Cons

Alchemer, formerly SurveyGizmo

  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
Anonymous | TrustRadius Reviewer

Intouch Insight

  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
Anonymous | TrustRadius Reviewer

Usability

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 8.0
Based on 1 answer
It fulfills our needs.
Anonymous | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Support Rating

Alchemer, formerly SurveyGizmo

Alchemer, formerly SurveyGizmo 6.0
Based on 1 answer
The current customer channels need to be broadened.
Anonymous | TrustRadius Reviewer

Intouch Insight

No score
No answers yet
No answers on this topic

Alternatives Considered

Alchemer, formerly SurveyGizmo

Best alternative and value for the cost EASILY. AND it performs similar or more functions than that of Qualtrics. Survey Monkey is just terrible.
Anonymous | TrustRadius Reviewer

Intouch Insight

Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
Anonymous | TrustRadius Reviewer

Return on Investment

Alchemer, formerly SurveyGizmo

  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.
Emily Sullivan | TrustRadius Reviewer

Intouch Insight

  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
Anonymous | TrustRadius Reviewer

Pricing Details

Alchemer, formerly SurveyGizmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alchemer, formerly SurveyGizmo Editions & Modules

Edition
Collaborator$491
Professional$1491
Full Access$2491
Enterprise and BusinessContact for quote
  1. per month
Additional Pricing Details

Intouch Insight

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intouch Insight Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alchemer, formerly SurveyGizmo
8.0
Intouch Insight
6.0

Usability

Alchemer, formerly SurveyGizmo
8.0
Intouch Insight

Support Rating

Alchemer, formerly SurveyGizmo
6.0
Intouch Insight

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