SurveyGizmo - robust survey tool for midsize teams
Anonymous | TrustRadius Reviewer
March 16, 2018

SurveyGizmo - robust survey tool for midsize teams

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyGizmo

We use Survey Gizmo for survey distribution and data evaluation. We do product satisfaction surveys and business interaction satisfaction survey with Survey Gizmo. Additionally, we use the data visualization and data delivery aspects of Survey Gizmo to delivery survey information to key stakeholders. Survey Gizmo solves problems of having only anecdotal information and not having data to back it up.
  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
  • UI speed - a bit laggy compared to primary competitors
  • Customized field names - we use data visualization software to deep dive into the data and the field names coming out of SurveyGizmo are messy! Primary competitors do it better and allow proxy names for the question.
  • PDF Exports can be a bit all over the place. Some options for PDF exports of the survey responses cut off questions and make it unusable as a print out for my leadership/account managers.
  • Transitioned our product quality complaints/comments from being anecdotal to a mix of hard data and good written feedback.
  • Direct resolution of quality complaints by having immediate feedback sent to QA managers via survey logic.
  • Easy to plan an administer so it takes away minimally from my day-to-day responsibilities.
Survey Gizmo has similar survey complexity as Qualtrics (breadth of tools) and similar piping and logic. Survey Gizmo is better suited for slightly smaller enterprises since it has similar tools yet is not as expensive.
Compared to Survey Monkey, Survey Gizmo takes a bit more learning but offers more tools for survey makers and takers.
I selected Survey Gizmo since we needed a solution fast that had all the tools available and for us that was Survey Gizmo

  • Employee Surveys
  • Customer Surveys
Price to performance, Survey Gizmo is a great tool. There are a couple hiccups but it has a ton of features that you can't get from some of the SMB competition and it even rivals some of the Enterprise competition. If you are looking for a large scale surveying platform, it may be worth it to go with one of the more expensive, team-oriented enterprise versions, but if you're part of a mid sized enterprise or SMB team, SurveyGizmo is worth it.

Alchemer, formerly SurveyGizmo Feature Ratings

Survey templates
7
Themes
6
Custom logo/branding
6
Changes to live survey
10
Question design help
9
Multiple question types
10
Survey logic flexibility
9
Response tracking
8
Data export
6
Standard reports
10
Custom reports
10
Analytics
7
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
8
Access controls
8
Compliance
Not Rated