An Extremely Proficient Business Analytics Tool. Perfect for Both Internal & External Projects.
Joshua Melder | TrustRadius Reviewer
June 17, 2019

An Extremely Proficient Business Analytics Tool. Perfect for Both Internal & External Projects.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyGizmo

I work at a large corporation that performs many internal surveys for employee feedback after town-halls. Furthermore, I work on a smaller team that performs process audits via on-site customer visits and engages with external employees via a variety of survey tools. My team, and a variety of other administrative teams, in my organization utilize SurveyGizmo in order to attain the necessary data in order to accomplish our business objectives. SurveyGizmo offers the organization, and my business-specific team, the ability to effectively strategize, plan, and deploy surveys and then effectively track and analyze the results. Overall, SurveyGizmo helps my organization do more work, analyze results, and inform decision makers in an incredibly reliable way.
  • Fantastic integration with external tools such as Salesforce.
  • The platform is consistently being provided with recognizable upgrades. It speaks to the continuous improvement nature of the platform.
  • Data analyzation is incredibly efficient. One can export survey results to a variety of formats for quick use.
  • New features come out often - but pricing on additional features can be quite steep.
  • Creating surveys for mobile devices has been a bit more difficult than my experience on other platforms.
  • If you update a template, your previous surveys are not automatically updated. Therefore, if you want to utilize a previous survey, you'll have to manually re-work to apply those changes.
  • Faster turn-around time for data-intensive projects.
  • Creating standardized surveys enables our business team to create meaningful data from one data-set.
  • Recommendations that have data carry significantly more weight when we provide recommendations to customers. Gaining feedback is extremely vital to our business unit!
Our business team takes pride in immersing ourselves with the wide variety of survey-based platforms available. Much of our goal is recommending the proper people, processes, and technologies to our customers and many of those recommendations come from our own experience with the tools. SurveyGizmo fills an extremely valuable role within business analytics. It helps gain the voice of the customer (or end-user) while offering a wide-ranging functional platform for data gathering and organization. SurveyGizmo is up to the task when competing with other high-profile tools and is a fantastic business option for those looking for a proficient survey tool.
  • Employee Surveys
  • Customer Surveys
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.

Alchemer, formerly SurveyGizmo Feature Ratings

Survey templates
8
Themes
8
Custom logo/branding
8
Changes to live survey
7
Question design help
7
Multiple question types
9
Survey logic flexibility
8
Response tracking
9
Data export
9
Standard reports
9
Custom reports
8
Analytics
8
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
8
Access controls
9
Compliance
9