Item: Alchemer
Rating: 9
Author: Jonathan Eichorst

Overall Satisfaction with Alchemer, formerly SurveyGizmo

Use Cases and Deployment Scope

Alchemer is being used both to address internal as well as client needs. Internally, we have created several forms and targeted notifications to convey internal departmental need. This standardizes the collection of data to various departments to initiate work orders, resource requests, checking in and out equipment , various requests, etc. We also use Alchemer for dates a collection and bounce back client programs.

Pros and Cons

Pros

Capability
Flexibility
User Support

Cons

Back end hosting
Higher file size thresholds for uploads

Return on Investment

Increased efficiency
Reduced cost
Timely receipt of operational and campaign data

Alternatives Considered

SurveyMonkey

SurveyMonkey, Formsite. Ultimately, Alchemer remains our go-to solution as it's combination of ability and flexibility bested the other options.

Key Insights

Do you think Alchemer delivers good value for the price?

Yes

Are you happy with Alchemer's feature set?

Yes

Did Alchemer live up to sales and marketing promises?

Yes

Did implementation of Alchemer go as expected?

Yes

Would you buy Alchemer again?

Yes

Other Software Used

Wistia, SpotMe, monday.com

Usability

The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.

Support Rating

Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.

Likelihood to Recommend

Alchemer is one of the most flexible offerings in its category. We find new ways to leverage Alchemer year over year. For more advanced forms and surveys, it is useful to have some foundational skills to better conceive and style your solutions. That is a small trade off in exchange for the capability and flexibility it provides. In the absence of [these] foundation skills, a more pedestrian solution may be [better] suited to one's needs.

Alchemer Feature Ratings

Comments

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Flexible and extremely capable platform