Aldelo POS vs. NCR Aloha Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aldelo POS
Score 7.0 out of 10
N/A
Aldelo POS is a restaurant POS for smaller entities, emphasizing simplicity, from the company of the same name in Pleasanton.N/A
NCR Aloha Cloud
Score 7.1 out of 10
N/A
Aloha POS is a point-of-sale software solution with features such as highest market share in the industry and streamline food preparation and delivery.N/A
Pricing
Aldelo POSNCR Aloha Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aldelo POSNCR Aloha Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aldelo POSNCR Aloha Cloud
Considered Both Products
Aldelo POS
Chose Aldelo POS
From the list above Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out …
NCR Aloha Cloud

No answer on this topic

Top Pros
Top Cons
User Ratings
Aldelo POSNCR Aloha Cloud
Likelihood to Recommend
9.0
(1 ratings)
8.8
(8 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
8.5
(3 ratings)
User Testimonials
Aldelo POSNCR Aloha Cloud
Likelihood to Recommend
Aldelo
Aldelo POS is great for small to midsize single location restaurants. Unless you go with the cloud model you're limited to that. Aldelo is great for limited menus and places that do not track inventory in their POS. Once you go with a very large menu, be prepared to spend a lot of time getting it entered and working properly! Multiple stations are no problem and it runs well on older hardware too. Overall, a pretty solid system!
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NCR Corporation
Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
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Pros
Aldelo
  • Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well.
  • Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive
  • Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here!
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NCR Corporation
  • Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
  • Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
  • Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.
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Cons
Aldelo
  • Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO!
  • Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here.
  • Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway.
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NCR Corporation
  • Sometimes you need tech support to help add or delete tabs.
  • The programs are always growing and updating so sometimes you need assistance.
  • The tech support isn't always available or takes time for them to respond.
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Usability
Aldelo
No answers on this topic
NCR Corporation
Overall, Aloha POS's usability is phenomenal. The interface is extremely easy to navigate through. All buttons and tabs are easy to add or delete. Having a piece of software that is easy to toggle through creates a much more efficient workplace. I love the ease of use. A brand new employee can jump right into the system and use it with no issues.
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Support Rating
Aldelo
No answers on this topic
NCR Corporation
There were a lot of instances where I had to call back or a problem wasn't resolved, specifically with Aloha loyalty.
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Alternatives Considered
Aldelo
From the list above Aloha POS would be the closest to a restaurant POS, it's actually a very good one. As with any software, it does the same basic things, and in all likeliness, this has improved as a platform. It's been a while since I used it, so I don't want to provide out of date info. I listed Counterpoint because I currently manage a busy retail store that uses CP and they are opening a second location that will add bar and restaurant-style services to the CP system. That said, CP is retail first but looks like it will handle the restaurant/bar side of things nicely. Hard to recommend this solution for anyone other than high (HIGH!) end retailers as the upfront and overtime costs can be big. I wouldn't recommend for restaurants.
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NCR Corporation
Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
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Return on Investment
Aldelo
  • Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing).
  • If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly.
  • The ability to monitor sales and adjust menus accordingly has to be priceless to an owner.
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NCR Corporation
  • Through reprint, we were able to identify an issue around drink sales and create a plan to increase them.
  • We were able to speed up the check-out process, allowing us to move people through faster.
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