Alert Logic Managed Detection and Response vs. ESET PROTECT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alert Logic
Score 9.1 out of 10
N/A
Alert Logic delivers managed detection and response (MDR) with comprehensive coverage for public clouds, SaaS, on-premises, and hybrid environments. Alert Logic is a HelpSystems brand since the 2022 acquisition announced in March.N/A
ESET PROTECT
Score 8.9 out of 10
N/A
ESET provides Endpoint Protection Platform (EPP) capabilities via the ESET PROTECT Platform, covering Windows, Mac, Linux, and both Android and iOS operating systems, providing Mobile Device Management functionality. It comes with multi-tenant management, ensuring real-time visibility for both on-premises and off-premises endpoints as well as full reporting for ESET enterprise-grade solutions. ESET PROTECT management platform can be deployed on-premise or in-cloud. For organizations looking to…N/A
Pricing
Alert Logic Managed Detection and ResponseESET PROTECT
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alert LogicESET PROTECT
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsESET offers are tailored to each customer’s needs. ESET takes pride in working with customers and partners to find the perfect solution for their security challenges at the right price. Contacting an ESET partner or sales representative ensures each solution is made-to-measure and precisely fits the size, complexity of IT environment and level of protection to match the customer’s business requirements.
More Pricing Information
Community Pulse
Alert Logic Managed Detection and ResponseESET PROTECT
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Alert Logic Managed Detection and ResponseESET PROTECT
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Alert Logic Managed Detection and Response
-
Ratings
ESET PROTECT
9.1
16 Ratings
7% above category average
Anti-Exploit Technology00 Ratings9.016 Ratings
Endpoint Detection and Response (EDR)00 Ratings9.215 Ratings
Centralized Management00 Ratings9.115 Ratings
Hybrid Deployment Support00 Ratings8.312 Ratings
Infection Remediation00 Ratings9.116 Ratings
Vulnerability Management00 Ratings9.515 Ratings
Malware Detection00 Ratings9.716 Ratings
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Alert Logic Managed Detection and ResponseESET PROTECT
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Score 8.9 out of 10
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Enterprises
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User Ratings
Alert Logic Managed Detection and ResponseESET PROTECT
Likelihood to Recommend
8.7
(7 ratings)
9.5
(48 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
9.5
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Alert Logic Managed Detection and ResponseESET PROTECT
Likelihood to Recommend
Fortra
This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.
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ESET
Comprehensive threat prevention against a variety of threats, such as viruses, ransomware, and spyware is effectively provided by ESET PROTECT. The cross platform compatibility of this software is advantageous for business with diverse IT environments such as those combination of Windows, macOS, and Linux systems. Some industries, such highly regulated sectors with specific compliance needs, may find it more cost-effective, however it is less suitable for small enterprises with limited IT resources and for organizations with severe budgetary limits.
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Pros
Fortra
  • Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
  • Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
  • Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.
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ESET
  • ESET provides comprehensive, transparent protection for my MacOS devices without interfering with the efficiency of my operating system.
  • It's easy to install, configure (default settings are great for just about everyone), and update.
  • ESET's customer communications, including a very detailed knowledge base online, make it clear I've chosen the right antivirus solution!
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Cons
Fortra
  • The interface is a little lacking from a search perspective but its not really meant for us to have to do the work
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ESET
  • If the system administrator has functions such as pop-up notification and alert mail transmission, I believe that countermeasures can be taken faster
  • It often gets in the way of the network system.
  • Communication between PCs under the same network may be hindered, which may be an obstacle to verification.
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Likelihood to Renew
Fortra
No answers on this topic
ESET
I'm giving it a 10, because I would totally have no reservations about staying on with eSet for another 3 years once our contract comes up for renewal. We are looking to transfer to a different product in January, however. This is due to a special pricing contract with the state of Ohio that made a normally much more expensive product very affordable and was cheaper than our coming eSet renewal cost. This is a very special case only available to government and educational organizations, but had that not been offered, we would have gladly stayed with eSet.
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Usability
Fortra
No answers on this topic
ESET
We had issues initially getting all of the policies implemented and working since it can be hard to figure out what setting is coming from what policy. Once you get your stack of policies setup and working, the product works great. The installers just work and knowing that they can remove other AV software when you install it can save you a lot of time and headaches.
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Support Rating
Fortra
No answers on this topic
ESET
Excellent support from ESET and when we had questions regarding the initial deployment they were there. The questions we put forth were answered immediately with great detail. Any of the items we put forth, scenarios, were given a good solution from ESET to fit our needs. This company stands by their product and are happy to step up when needed.
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Implementation Rating
Fortra
No answers on this topic
ESET
Do the full scan at the beginning and be prepared to wait until it is done. It will find things you did not know were there. You can leave on the Apple firewall as well as the ESET firewall. There have been no conflicts. Remember to remove emails from being backed up, so you do not have spam on your backup! This was the mistake I made.
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Alternatives Considered
Fortra
I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.
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ESET
We really like the lightness of ESET, this really is a differential in your favor, the way it operates quietly in the background even running a scan was something that interested us, nothing worse than an antivirus locking everything like a scan and still end up issuing scandalous false detections, in the end the choice was made by ESET much because of this differential.
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Return on Investment
Fortra
  • Return on Investment is measured in how protected our reputation is and Alert Logic contributes to this is a large way.
  • Alert Logic provides excellent information security assurance to the business and allows us to feel more proactive.
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ESET
  • Stopped several malware outbreaks that would have had considerable downtime on endpoints.
  • Stopped several ransomware attacks that would have potentially costs large sums of money and downtime.
  • Allowed us to utilize Eset itself in lieu of a patchwork of platforms to accomplish the same tasks. Saving us several thousand per year.
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ScreenShots

ESET PROTECT Screenshots

Screenshot of ESET PROTECT Platform (Cloud)Screenshot of ESET PROTECT Platform (Cloud)Screenshot of ESET Endpoint Security (Win)Screenshot of Managed Detection and Response diagram