AlertMedia vs. Titan HST

We use AlertMedia to send highly important messages to nurses that have deployed with us. We have used it to send messages to our current internal employees also. When we send messages out to people who have showed interest in working with us, we know what they are interested in by their profile information and their work specific groups.

Aside from COVID-19, we had to close the school down 3 times this school year due to smoke (bad air) and a piping issue. Titan was able to get our messaging out immediately and we were able to make sure no one showed up to school when we sent out a text message and email message early that morning. We have been able to mitigate issues by communicating effectively with our families and staff.

Incentivized

• Real-time notifications are a must for all urgent matters.
• Organization-wide and smaller, identified groups can be developed for AlertMedia notifications.

Incentivized

• The app is extremely easy to use.
• It has been a very useful tool when we have had a couple of emergencies on campus.
• It has kept our parents, faculty, and staff informed immediately during an emergency situation.

Incentivized

• A build-in template for notifications about various activities (weather, injury, etc.) would help make alerts more systematic in both appearance and content.

Incentivized

• The only thing would be to change some of the COVID-19 prescreen features.

Incentivized

Titan has enabled us to quickly and effectively communicate with our constituents. We have used Titan when we need to get an important message out or when we have had a crisis. It has worked extremely well and Titan has provided a top-notch product. The app is extremely easy to use and the web interface is also very simple to use. Additionally, we have made requests to enhance the product and every time a suggestion has been made, Titan has listened. There were two critical updates they were able to make this year, that has made sending messages out a lot easier. We had requested our school name be used when messages were sent out, not our own personal names. So now when I send a community-wide message, it is sent from the school and not one specific person

Incentivized

I have found the app and the web interface extremely easy to use. It is also easy for my colleagues to use even if they don't use it often.

Incentivized

Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.

Incentivized

I have only needed to use Titan Support once or twice, but I was able to get my issues resolved quickly and on the same day. Support and my account rep are always there if I need assistance. They are very focused on customer service.

Incentivized

Titan told me what they needed on their end to upload the information and I was able to provide them with the data. Our account rep hosted a training for all our faculty and staff so everyone was comfortable using it. It was very straightforward

Incentivized

We used Blackboard Connect previously and it's a terrible product for communications. I am so glad we left it.

Incentivized

• For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
• Immediate notification to agency legal counsel and human resource departments is definitely a plus.

Incentivized

• Titan has been critical multiple times this school year when we least expected we would need it. I am a huge proponent of the Titan App

Incentivized