AlertOps vs. Grafana OnCall

AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.

Incentivized

Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.

Incentivized

• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

Incentivized

• Interface and information visualization
• Escalations process with useful IF, ELSE alerting logic
• Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Incentivized

• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

Incentivized

• it's a little complex to set up
• landline phone numbers cannot be validated, only mobile numbers
• Documentation is not entirely clear, particularly the section on provisioning with Terraform.

Incentivized

setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.

Incentivized

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Incentivized

Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.

Incentivized

• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

Incentivized

• Reducing services downtime.
• Better users loyalty as a result of improving of intra-departments collaboration.
• Reducing the load of Service Desk.

Incentivized