AlertOps vs. Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AlertOps
Score 8.1 out of 10
N/A
AlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.N/A
Grafana OnCall
Score 9.1 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Pricing
AlertOpsGrafana OnCall
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AlertOpsGrafana OnCall
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
AlertOpsGrafana OnCall
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlertOpsGrafana OnCall
Likelihood to Recommend
8.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
AlertOpsGrafana OnCall
Likelihood to Recommend
AlertOps
AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
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Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
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Pros
AlertOps
  • Manage and Resolve IT incidents
  • Schedules call and escalation to professionals with respect to incidents
  • Save times by recognizing and resolving the issues
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Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
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Cons
AlertOps
  • Notifications alert can be a little late at times
  • User Interface can be quite confusing to new users
  • Some alerts are generated unnecessarily.
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Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
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Alternatives Considered
AlertOps
Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
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Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
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Return on Investment
AlertOps
  • Positive as it saves a lot of time
  • Positive as issues are resolved and managed on time
  • Positive as it is not that expensive
  • Positive as integration to any third party tool is well suited
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Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
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ScreenShots