Likelihood to Recommend AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
Read full review One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Read full review Pros Manage and Resolve IT incidents Schedules call and escalation to professionals with respect to incidents Save times by recognizing and resolving the issues Read full review Interface and information visualization Escalations process with useful IF, ELSE alerting logic Simple integration with wide list of data sources and using of webhooks for non-supported sources. Read full review Cons Notifications alert can be a little late at times User Interface can be quite confusing to new users Some alerts are generated unnecessarily. Read full review Incident Response & Management for Developers Team (as well as tracking of an issue resolution process) Users alerting of issues with production systems Read full review Alternatives Considered Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
Read full review Unlike Grafana OnCall tool
Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However
Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Read full review Return on Investment Positive as it saves a lot of time Positive as issues are resolved and managed on time Positive as it is not that expensive Positive as integration to any third party tool is well suited Read full review Reducing services downtime. Better users loyalty as a result of improving of intra-departments collaboration. Reducing the load of Service Desk. Read full review ScreenShots